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What can we do for you?

Willkommen an Bord.

Service Centre

For customer enquiries, please call:

0900 - 1000 2000
(0.49 €/min. from the German telephone network, mobile phone rates are different)

The call centre is open  from 7.30 to 22.30 (monday to friday) and 8.30 to 21.00 (saturday, sunday and public holiday) Central European Time.

 

On what routes can I collect miles?

For all TUIfly flights with an HF or X3 flight number you can earn bonus and status miles up to 24.10.09.

Flight leg   Collect miles Redeem miles
Short Inland flights, e.g. within Germany, from Germany to Austria or vice versa 1.000 15.000
Medium From Germany to the UK, Italy, Croatia, Spain (mainland and Balearics, Portugal (mainland), Tunisia (Tunis) or vice versa 2.000 20.000
Long From Germany to Egypt, Algeria, Cape Verde (only collect miles), Israel, Greece, Turkey, Spain (Canaries), Portugal (Madeira), Morocco or vice versa 3.000 40.000

Recording miles after a flight

You can have miles for TUIfly flights credited conveniently online. All you need are the exact date of the flight and your flight number.

If you have not logged in, please do so (Login) to access your personal bluemiles area. Then go to "My bluemiles – Retroactivate crediting of miles” to have your miles credited online after the flight.

If you are unable to credit your miles online please call our Service Centre, where one of our employees will help you. Tel. +49(0)1805 / 45 22 45, 08:00 - 20:00 h Mon - Fri, 10:00 - 19:00 h CET weekends/public holidays.

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