It can take up to two weeks for your award miles to be credited. Please make always a point of hanging on to your boarding pass, confirmation of booking and/or ticket until the award miles have been credited to your bluemiles account. Should, nevertheless, the award miles not appear in your account baalnce, you can of course have them credited online retroactively. To do so go to the “My account” tab, click on menu item “Online retroactive miles entry” and enter the flight data. After successful validation your award miles will be credited to your bluemiles account. If you are not successful by retroactively credit your miles, you have to call us personally on 0049 - 1805 - 45 22 45.