You can reload your paper card at any time from our website by going to the “My account” tab. There you can print your card again. Please contact our bluemiles team at 0049 (0) 1805 / 45 22 45, Mondays - Fridays 08.00-20.00 and Saturdays - Sundays 10.00-19.00 to apply for a new plastic card. Please remember that over-the-phone requests for card replacement – the card is sent using postal service – incur a replacement fee of €10.