TUIfly.com General Terms and Conditions for Group Bookings
The TUIfly.com General Terms and Conditions for Group Bookings apply to all carriage of passengers and luggage for groups of a least nine people (“group booking“) as offered and booked by TUIfly Vermarktungs mbH, Karl-Wiechert-Allee 23, 30625 Hanover (hereinafter referred to as “TUIfly.com”).
The carriage contract comes into effect when the customers’ contact person returns the completed booking suggestion (offer) and the booking is confirmed by TUIfly.com (acceptance). Section 2, Sentences 1 – 3 of the TUIfly.com General Terms and Conditions of Booking and Travel do not apply.
The contact person acts as the group’s representative unless the booking is made for a family. In that case the contact person enters into the carriage contract in his or her own name on behalf of the individual group members.
The entire handling procedure for the booking, including payment, shall be transacted with the contact person specified in the offer. The contact person is obliged to provide the group members with all necessary information (e.g. TUIfly.com Airline General Terms and Conditions of Carriage, flight schedule, flight changes etc.) in a timely and complete manner. All information supplied to the contact person shall be deemed supplied to the other group members.
Please use the booking number to submit the names of group members at www.tuifly.com/groupnames. The information for any of the group members may be entered and modified AT NO EXTRA COST and AS OFTEN AS DESIRED until 48 hours before departure.
During a time period extending from 48 hours before to two hours before departure, names can only be added by calling our Service Center. A fee of 33 € will be charged per person. If there are no names listed at Check-In, carriage is refused.
Contrary to Section 6 TUIfly.com General Terms and Conditions of Booking and Travel which applies to individual bookings, rebooking (change of flight times, flight date, departure and destination airports or number of group members) is not possible. If one or more of the group members fails to appear in time for departure, the full group fare must still be paid. Additional passengers (1 - 9 people) can only be booked separately online or through our Call Center or a travel agent based on the respective fare (subject to availability).
Passengers must arrive at the check-in desk with their boarding cards no later than 45 minutes before the booked departure time. We recommend arriving at check-in 2 hours before departure. Passengers who do not arrive on time forfeit their right to carriage. These passengers are still required to pay for the flight. For groups of more than 9 people, web check-in is not possible.
If, for legitimate reasons, a group member is refused carriage, the remaining members are not entitled to refuse carriage. The full group fare must still be paid. Carriage of children under 14 years of age is allowed only when accompanied by a person at least 16 years of age who assumes responsibility for the child. Carriage of children/adolescents between 14 and 16 years of age is allowed only if a parent or guardian submits a declaration of consent.
The TUIfly.com Airline General Terms and Conditions of Carriage shall also apply, unless these General Terms and Conditions of Group Bookings contain an explicit provision to the contrary.