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bluemiles

The free of charge customer and loyalty programme of TUIfly.com

• How many miles are credited for TUIfly.com flights?

  1,000, 2,000 or 3,000 miles are credited per TUIfly route. The number of miles credited to your account depends on the length of the route. You can find more details in our “Earning miles” table

• How many miles do I need to book an award flight?

  15,000 award miles are enough for one award flight, e.g. within Germany. For 20,000 award miles you can fly a medium-distance flight for free (e.g. Germany to Palma de Mallorca) and for 40,000 or more award miles, e.g. to the Canaries or the Greek islands. Our award table “Redeem miles” provides an overview of how many miles you need for free flights to the different destinations.

• On which flights can award flights be booked?

  You can book award flights on all flights of TUIfly.com (with a HF or X3 flight number) as long seats are available in the award flight allocation.

Free registration and member card

• How can I sign up?

  It is simple to register with bluemiles. Use your email address to sign up online at www.TUIfly.com and get the online welcome bonus of 1,000 award miles.
  Click here to sign up directly. After your successful registration you get an e-mail with all necessary information and your card to print.

• What do I have to do if there is a change in my personal details (e.g. new postal address, new e-mail address)?

  At www.TUIfly.com, once you have signed in on the “My account” tab, you can update your personal details at any time under menu item “Change my data”. If your name has to be changed (e.g. because of marriage), you need to call our Servicecenter 0049 (0) 1805 / 45 22 45, Mondays - Fridays: 08.00-20.00; Saturdays - Sundays: 10.00-19.00.

• Can I register more than one person on my account?

  No, every passenger who wants to earn miles must have his/hers own bluemiles account.

• I am having problems signing in to "My account". What should I do?

  Please check that you have entered your username properly, taking care with upper case and lower case (capital letters), and/or that there are no spaces in your card number. When entering the password also make sure that the capitals are written as capitals and lower case letters as small letters. Also security settings on your PC can interfere with signing in. Some firewalls or cookie blockers make it impossible to sign in.

• Is there a bluemiles card?

  Once you have registered on www.TUIfly.com you can print your bluemiles papercard – either from the homepage or using the print option in the email confirmation. Once you have earned 10,000 award miles your personal bluemiles customer card (plastic card) will be sent to you automatically.  

• Can I pay for flights with my bluemiles card?

  No, your bluemiles card is not a credit card.
  If you want a credit with which you can earn award miles for every euro spent, you can find all relevant details of the ING-DiBa Credit Card here. You can only register for the ING-DiBa Credit Card if you have a German bank account.

• What can I do if my card is lost or stolen?

  You can reload your paper card at any time from our website by going to the “My account” tab. There you can print your card again. Please contact our bluemiles team at 0049 (0) 1805 / 45 22 45, Mondays - Fridays 08.00-20.00 and Saturdays - Sundays 10.00-19.00 to apply for a new plastic card.  Please remember that over-the-phone requests for card replacement –  the card is sent using postal service – incur a replacement fee of  €10.

• I have received a bluemiles card to replace my bluemiles card. Why is the card number different?

  As long as the first 12 digits on your card are the same as on the bluemiles card, the card is to all intents and purposes the same. The last four digits on the bluemiles card only indicate the card version.
  If, however, the first 12 digits on your card should differ from your bluemiles card number, then please contact our bluemiles team at 0049 (0) 1805 / 45 22 45,  Mondays -Fridays 08.00-20.00 and Saturdays - Sundays 10.00-19.00.

Premium Programme "bluemiles GoldClub"

• Is there a special programme for frequent flyers?

  Yes, customers who earn 40,000 status miles within 12 months are given a bluemiles Premium Card. This card is associated with many privileges, e.g. 30 kg baggage allowance instead of 20 kg. You can find more detailed information on the bluemiles Premium Card here.

• What are the privileges that come with the bluemiles Gold Card?

  With the bluemiles Gold Card you are entitled to numerous privileges that can be enjoyed in relation to flights with TUIfly, such as greater luggage allowance or free carriage of sport equipment. Click here to find out more about the bluemiles Gold Card.

• Who is entitled to a GoldClub?

  All bluemiles members who earn 40,000 status miles or more within 12 months. All the details you gave registering for the bluemiles card are taken over.

• How long is my bluemiles Gold Card valid?

  If you earn at least 40,000 status miles in the next 12 months after receipt of the bluemiles Premium Card, the validity of your bluemiles Premium Card will be automatically extended for another year.

• How do I book bluemiles Gold Club privileges?

  The bluemiles Gold privileges (e.g. free seat reservation, free carriage for pets in the cabin, making changes to flights without paying change fee or one sports-gear item up to 20 kg free) can only be enjoyed by the card holder. Booking your extras is easy, just call our bluemiles Gold hotline.

Earning miles

• How many miles are credited for my flight?

  1,000, 2,000 or 3,000 miles are credited per route. The number of miles credited to your account depends on the length of the route. Our clearly set out miles table shows how quickly you can take off on your award flight.

• On which flights can I earn miles?

  Miles can be earned on all flights operated by TUIfly.com. You can check this by looking for the HF or X3 flight number on your ticket or confirmation of booking.

• How are my miles credited to my account?

  When booking your flight online enter your 16-digit bluemiles number. Also show your bluemiles card when checking in for all flights. Your miles are recorded and credited to your personal bluemiles account.

• What is the difference between award miles and status miles?

  The award miles credited to your account can be redeemed for award flights. When you book an award flight the relevant number of award miles is deducted from your bluemiles account. Award miles are valid 24 months.
  On the other hand, status miles show, how often you have earned miles on a TUIfly flight. They show your frequent flyer status. Status miles cannot be redeemed for award flights and are valid 12 months.

• I have just booked my next flight. Will the miles for this flight automatically be credited to my account?

  No. You earn your miles when you actually start your flight. If you haven’t entered your bluemiles number by booking, simply show your bluemiles card at the check-in and the award miles for this flight will be credited automatically to your account.

• I forgot to show my bluemiles card at the check-in. Is it still possible to have the award miles credited?

  Of course. The award miles can be credited retroactively to your account within 3 months after the flight. Go to our internet page www.bluemiles.com, log in to “My account”, click on menu item “Online retroactive miles” and enter the relevant flight data. After affirmative verification these miles are credited to your bluemiles account.

• I booked a package holiday (e.g. at TUI, Alltours, Neckermann etc.). I flew with TUIfly. Can I collect miles for this flight?

  Of course. You can earn miles not only on flight-only flights but also on tour operator-booked seats. A prerequisite is that an HF or X3-prefixed flight number is shown on the ticket is operated by TUIfly.

• Are there any other ways of earning miles?

  Yes. The bluemiles programme provides you with many ways of earning extra award miles. For instance, in special campaigns, competitions, and of course with our partners. You can find more detailed information on our special campaigns here.

• Can my miles lapse?

  Credited award miles lapse if they are not redeemed by booking an award flight within 24 months after the day the miles were credited. Status miles expire after 12 months.

• I have booked flights for my family/my partner/my friends. Can miles be credited to my account that are flown by my travel companions?

  No. Every single passenger can earn miles. For this reason the bluemiles card is restricted to a particular person. Therefore award miles for flights flown by travel companions cannot be credited to you. The same applies to children travelling with you. Please recommend your co-travellers to register for bluemiles so that they can earn miles and enjoy the advantages associated with bluemiles as well.

• Can I transfer my miles to another account?

  No, it is not possible to transfer miles to another account.

• Is there anywhere I can check which miles have lapsed?

  The lapsed miles are clearly indicated in your account balance.

• I have been given a miles voucher. How can I redeem it?

  To redeem your miles voucher, sign in under "My account". Under menu item "Redeem voucher" enter your voucher code. The miles are credited directly to your bluemiles account. Please be aware that for certain special campaigns only one voucher can be redeemed per account.

Summary of account/account balance

• Where can I check the number of miles in my account?

  You can see and print the status of your account at any time by going to "My account" at www.bluemiles.com and clicking menu item "Summary of account".

• Do I receive a statement of my account?

  You will receive your account balance four times a year.

• The award miles for my last flight have not yet been credited. What should I do?

  It can take up to two weeks for your award miles to be credited. Please make always a point of hanging on to your boarding pass, confirmation of booking and/or ticket until the award miles have been credited to your bluemiles account. Should, nevertheless, the award miles not appear in your account baalnce, you can of course have them credited online retroactively. To do so go to the “My account” tab, click on menu item “Online retroactive miles entry” and enter the flight data. After successful validation your award miles will be credited to your bluemiles account. If you are not successful by retroactively credit your miles, you have to call us personally on 0049 - 1805 - 45 22 45.

• What is the difference between award miles and status miles?

  The award miles credited to your account can be redeemed for award flights. When you book an award flight the relevant number of award miles is deducted from your bluemiles account.
  On the other hand, status miles show how often you have earned miles on a TUIfly flight. They only show your frequent flyer status. Status miles cannot be redeemed for award flights.

Redeeming award miles

• What do I get for my miles?

  You can exchange your accumulated miles to a free award flight with TUIfly. You only have to pay the service fees.

• How many award miles do I need for an award flight?

  15,000 award miles are enough for one free flight, e.g. within Germany. For 20,000 award miles you can fly free to, e.g. Palma de Mallorca and for 40,000 award miles or more, e.g. to the Canaries or the Greek islands. Our award table provides an easy overview of how many miles you need for free flights to the different destinations.

• Which flights can be booked as free award flights?

  You can book all TUIfly flights as an award flight, as long as the flight is operated by TUIfly (HF/or X3 flight number) and the relevant award flight seats are available.  The availability of award flights varies, depending on date and route.

• How can I redeem my miles for an award flight?

  Please book your award flight by phoning 0049 - 1805 - 45 22 45 (€0.14/minute from German landlines). You can reach the bluemiles team Mondays-Fridays 08.00-20.00 and Saturdays-Sundays 10.00-19.00.

• Do I have to pay taxes and fees for my award flight?

  bluemiles pays the fare of the award flight and are billing you for the non-carriage ancillary costs associated with the award flight, in particular fees (e.g. security fees, airport taxes, passenger fees) and surcharges (e.g. insurance/jet fuel surcharges).

• How do I get my hands on my award flight ticket?

  As the owner of an award flight you travel ticketless with an electronic ticket. Once your booking has been completed you are sent a booking number and a confirmation by email. Please print your confirmation out and show it along with your identification card or passport at the check-in desk.

Contact

• I was not able to find my question in this list. Where can I get an answer?

  Our bluemiles service team is very happy to respond to your questions. Call 0049 (0) 1805 45 22 45, Mondays-Fridays 08.00-20.00 and Saturdays-Sundays 10.00-19.00 or simply send an e-mail to bluemiles@TUIfly.com.