For the safety and convenience of all passengers, your hand luggage should be stored either under your seat or in the overhead compartment.
To guarantee maximum safety, no scissors, knives or blades of any kind are allowed in the aircraft cabin. We also refer to the TUIfly Conditions of Carriage.
The use of electronic devices such as laptops, Gameboys, Walkmans and other battery operated equipment is only allowed on TUIfly flights by permission of the cabin crew once the final cruising height has been reached and the "fasten seat belts" sign has gone off. The use of mobile phones is strictly forbidden at all times.
Depending on where you’re flying to, we offer our passengers two different service options:
On our shorter flights, drinks and snacks are available on sale. These flights include domestic (German) services and connections (German departures and arrivals) to and from Austria, Croatia, France, northern Italy, Sweden, Switzerland and the UK. You can also choose from, and pre-order, a range of Smile Snacks on the Internet. If, however, you have already booked your flight, these services can be booked only via our Service Centre. Various tour operators (including TUI) have already incorporated this additional service into their package holidays and issue their customers with a coupon along with their travel documents; this can be redeemed on board.
On almost all our longer flights, including those to the Canaries, the Cape Verde Islands, Egypt, Greece, Israel, Morocco, Portugal, southern Italy, Spain and Tunisia, food and drinks are available free of charge. Depending on the length of the flight, the choice ranges from tasty, filling baguettes to hot main courses. The actual items on offer vary according to the route, flight duration and time of day.
And, to make your time on board just fly by, we offer you 4-channel in-flight audio, a selection of magazines and newspapers, TV programmes on flights of at least 1½ hours and, on longer flights, the latest films.
For an overview of our routes, click here.
You can, on the Internet, pre-order a snack or order a complete menu in our Smile Bistro. You have a wide range to choose from: a light Energy Snack, a hearty Bavarian Lunch, a three-course menu, Wok Delights or a baguette sandwich. These items are only bookable in advance on the Internet and cannot be provided on board to passengers who have not pre-ordered. Find out more here.
Duty-free goods are available for purchase on our flights to Egypt, Morocco, Tunisia and Turkey. We are unable to offer this service on flights within Europe.
You can buy TUIfly clothing, accessories and toys on board our aircraft and in our online shop.
In the interests of all passengers and the crew, all our flights are non-smoking flights. None of our flights last very long because we only offer flights within the European territory.