What can we do for you?

Vouchers for TUIfly.com flights can only be booked on the Internet. In the “Flight” section, click on “Flight Voucher” and complete the form there. We will send you the ordered voucher by email, attached as a PDF document which you can print.

You can choose the flight you wish to book directly on the Internet and enter your voucher code in the payment section. The price of the flight will be reduced automatically. If you prefer to book by telephone, choose the destination you wish from the flight schedule. Make a note of the data of the flight you have selected and have the booking code stated on the voucher at the ready. Then simply call our Service Centre at +49 (0) 1805-75 75 10 (EUR 0.14/min for German landline calls, plus the national call charges for calls from abroad) or 0870-606 0 519 (UK national rate) and book the flight.

You can redeem the voucher at any time from 24 hours up to 2 years after the date of purchase.
The voucher is not personalised. All you need to book is the booking code printed on the voucher. For security reasons, you should therefore always keep the voucher in a safe place.

If your flight costs less than the value of the voucher, you can deduct the outstanding balance of the voucher from your next flight booking with TUIfly.com. Please have your booking code at the ready. You will not receive a new voucher in such cases. If the price of your flight exceeds the value of the voucher, you simply pay the difference by ELV direct debit, credit card or with another voucher.
To redeem a flight voucher which was a competition prize, please call the telephone number stated on the voucher or enter directly the code under “Payment” when booking on the Internet. Please note that these vouchers are only valid on certain routes and cannot be redeemed for flights to the following destinations: Morocco, the Balearic Islands, the Canaries, North Africa, Greece, Middle East, Madeira and Cape Verde Islands.

If you have any questions concerning the redemption of your flight vouchers, please contact the person mentioned on your voucher or write an email to gutscheine@tuifly.com.