TUIfly.com

Contact

By e-mail


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Or directly via e-mail at: servicecenter@tuifly.com

By phone

If you wish to make a booking in person with us, or if you have any questions or problems with an existing booking, then please contact our call centre.

The call centre is open from 7.30 to 22.30 (Monday to Friday) and 8.30 to 21.00 (Saturday, Sunday and public holiday) Central European Time.

The numbers are:

 

- from Netherlands 0900 333 000 3 (0.60 € per call, mobile phone rates are different)
- from Switzerland 0900 190 150 (0.64 CHF/minute)
- from Germany 0180 6000 120 (0.20 € per call from the German landline telephone network; maximum mobile rate of 0.60 € per call,technical provider mr. next id)
- from UK 020 7048 0143   (Local rate, mobile rates may vary)
- from Italy 899 03 20 31  (0.63 €/minute, mobile phone rates are different)
- from Austria     0900 190 150  (0.53 €/minute)
- from Spain 902 012 512  (0.09 €/minute)
- Others*
0049 180 5 42 41 40 

(0.14 €/min. from a landline telephone network, 0.42 €/min. in mobile phone networks plus international service provider fees)

 

* This number cannot be used for calls from Germany, Austria, England, Italy, Switzerland or Spain.

If enquiries are made to the TUIfly Service Centre about bookings or terms of payment, the flight fare booked online is not subject to an additional booking fee. For new bookings made through the TUIfly Service Centre we charge a booking fee of EUR 5.00 per person, per flight.

By mail

Address:

TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23

30625 Hannover
Germany

Address Airline TUIfly:

TUIfly GmbH
Flughafenstraße 10
30855 Langenhagen

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