Includes comprehensive coverage from 20 €.
If you cannot take the flight you booked, you will receive a refund of the passenger-related taxes and fees for the section of the flight you did not take. A processing fee will be charged in the amount of EUR 15 (CHF 21/GBP 13/USD 21/CZK 370/SEK 140) per person and cancelled flight. The Ticket Service Charge will not be refunded.
For flights with Lufthansa, the fuel and security surcharge is not refunded for tickets that do not permit the flight price to be refunded. Refunds depend on the fare booked. If a refund is permitted, depending on the fare booked, a corresponding fee may be charged. This fee is charged per passenger.
With regards to this situation, please call our Service Centre.
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0180 6000 120
Mo. - Fr. 7.30 to 22.30 (Central European Time)
Sa./So. & public holiday 8.30 to 21.00 (Central European Time). (0.20 € per call from the German landline telephone network; maximum mobile rate of 0.60 € per call.)