Contact
By e-mail
By phone
If you wish to make a booking in person with us, or if you have any questions or problems with an existing booking, then please contact our call centre.
The call centre is open daily from 7.30 to 22.30 Central European Time. The numbers are:
| - from Belgium | 070 700 016 | (Belgium national rate) | |
| - from Switzerland | 0848 000271 | (Swiss national rate) | |
| - from Germany | 01805 757510 | (0.14 €/minute) | |
| - from France | 0825 026 071 | (France national rate) | |
| - from UK | 0870 606 0 519 | (UK national rate) | |
| - from Italy | 199 192 692 | (Italy national rate) | |
| - from the Netherlands | 0900 202 1447 | (Netherlands national rate) | |
| - from Portugal | 707 200 654 | (Portugal national rate, our agents speak English) | |
| - from Austria | 0820 820 033 | (0.14 €/minute) | |
| - from Sweden | 0200 810 357 | (Sweden national rate, our agents speak English) | |
| - from Spain | 90 20 20 069 | (Spain national rate) | |
| - from Greece | 210 3530339 | (Greece national rate), the call centre is open from Monday to Friday from 9.00 to 17.00 | |
| - Others | 00 49 511 2200 4713 |
Reconfirmation system
To reconfirm TUIfly flights, you can now call an automatic reconfirmation system as from two days before the departure date at telephone number
0049 (0)511 9727 8999 (€ 0.14/min for German landline calls, plus the national call charges for calls from abroad).
If enquiries are made to the TUIfly Service Centre about bookings or terms of payment, fares for internet-booked flights are not subject to an additional booking fee. For new bookings made through the TUIfly Service Centre we charge a booking fee per person, per flight of EUR 7.50 (GBP 5.00, 70.00 SEK) in addition to the Internet fare.
By mail
Address:
Hapag-Lloyd Express GmbH
Benkendorffstr. 22 B
D-30855 Langenhagen
Germany