Contact
By e-mail
Or directly via e-mail at: servicecenter@tuifly.com
By phone
If you wish to make a booking in person with us, or if you have any questions or problems with an existing booking, then please contact our call centre.
The call centre is open from 7.30 to 22.30 (monday to friday) and 8.30 to 21.00 (saturday, sunday and public holiday) Central European Time.
The numbers are:
| - from Netherlands | 0900 333 000 3 | (0.50 €/minute, mobile phone rates are different) | |
| - from Switzerland | 0900 190 150 | (0.64 CHF/minute) | |
| - from Germany | 0900 1000 2000 | (0.49 €/min. from the German telephone network, mobile phone rates are different). No fees are charged for time spent waiting for a connection with our service employees for calls from the German landline network. | |
| - from UK | 0904 561 0000 | (0.41 GBP/minute) | |
| - from Italy | 899 03 20 31 | (0.63 €/minute, mobile phone rates are different) | |
| - from Austria | 0900 190 150 | (0.53 €/minute) | |
| - from Spain | 902 012 512 | (0.09 €/minute) | |
| - Others* | 0049 180 5 42 41 40 | (0.14 €/min. from a landline telephone network, 0.42 €/min. in mobile phone networks plus international service provider fees) |
* This number cannot be used for calls from Germany, Austria, England, Italy, Switzerland or Spain.
Reconfirmation system
To reconfirm TUIfly flights, you can now call an automatic reconfirmation system as from two days before the departure date at telephone number
0049 (0)511 9727 8999 0.14 €/min. from the German telephone network, 0.42 €/min. in mobile phone networks).
If enquiries are made to the TUIfly Service Centre about bookings or terms of payment, the flight fare booked online is not subject to an additional booking fee. For new bookings made through the TUIfly Service Centre we charge a booking fee of EUR 5.00 per person, per flight.
By mail
Address:
TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hannover
Germany
Address Airline TUIfly:
TUIfly GmbH
Flughafenstraße 10
30855 Langenhagen
