Do I get a refund if I don't use the flight?

Passengers who fail to appear at the check-in desk 30 minutes before departure, together with all necessary travel documents, lose their right to carriage but remain obliged to pay the price of the flight. This also applies if the passenger has advised us beforehand that he will not be making the flight.


Flex Rate: Changes to, or cancellation of, booked flights can be made free of charge on the Internet or via the TUIfly Service Centre up to 30 minutes prior to departure.