bluemiles
The free of charge customer and loyalty programme of TUIfly.com
On which flights can award flights be booked?
You can book award flights on all flights of TUIfly.com (with a HF or X3 flight number) as long seats are available in the award flight allocation.
How many miles are credited for TUIfly.com flights?
1,000, 2,000 or 3,000 miles are credited per TUIfly route. The number of miles credited to your account depends on the length of the route. You can find more details in our “Earning miles” table.
How many miles do I need to book an award flight?
15,000 award miles are enough for one award flight, e.g. within Germany. For 20,000 award miles you can fly a medium-distance flight for free (e.g. Germany to Palma de Mallorca) and for 40,000 or more award miles, e.g. to the Canaries or the Greek islands. Our award table “Redeem miles” provides an overview of how many miles you need for free flights to the different destinations.
Can I register more than one person on my account?
No, every passenger who wants to earn miles must have his/hers own bluemiles account.
I am having problems signing in to "My account". What should I do?
Please check that you have entered your username properly, taking care with upper case and lower case (capital letters), and/or that there are no spaces in your card number. When entering the password also make sure that the capitals are written as capitals and lower case letters as small letters. Also security settings on your PC can interfere with signing in. Some firewalls or cookie blockers make it impossible to sign in.
Earning miles
I have just booked my next flight. Will the miles for this flight automatically be credited to my account?
No. You earn your miles when you actually start your flight. If you haven’t entered your bluemiles number by booking, simply show your bluemiles card at the check-in and the award miles for this flight will be credited automatically to your account.
I forgot to show my bluemiles card at the check-in. Is it still possible to have the award miles credited?
Of course. The award miles can be credited retroactively to your account within 3 months after the flight. Go to our internet page, log in to “My bluemiles”, click on menu item “Retroactivate crediting of miles” and enter the relevant flight data. After affirmative verification these miles are credited to your bluemiles account.
I have booked flights for my family/my partner/my friends. Can miles be credited to my account that are flown by my travel companions?
No. Every single passenger can earn miles. For this reason the bluemiles card is restricted to a particular person. Therefore award miles for flights flown by travel companions cannot be credited to you. The same applies to children travelling with you. Please recommend your co-travellers to register for bluemiles so that they can earn miles and enjoy the advantages associated with bluemiles as well.
Summary of account/account balance
Where can I check the number of miles in my account?
You can see and print the status of your account at any time by going to "My bluemiles" at My TUIfly and clicking menu item "My account".
The award miles for my last flight have not yet been credited. What should I do?
It can take up to two weeks for your award miles to be credited. Please make always a point of hanging on to your boarding pass, confirmation of booking and/or ticket until the award miles have been credited to your bluemiles account. Should, nevertheless, the award miles not appear in your account baalnce, you can of course have them credited online retroactively. To do so go to the “My bluemiles” tab, click on menu item “Retroactivate crediting of miles” and enter the flight data. After successful validation your award miles will be credited to your bluemiles account. If you are not successful by retroactively credit your miles, you have to call us personally on 0049 - 1805 - 45 22 45.
What is the difference between award miles and status miles?
The award miles credited to your account can be redeemed for award flights. When you book an award flight the relevant number of award miles is deducted from your bluemiles account.
On the other hand, status miles show how often you have earned miles on a TUIfly flight. They only show your frequent flyer status. Status miles cannot be redeemed for award flights.
Redeeming award miles
What do I get for my miles?
You can exchange your accumulated miles to a free award flight with TUIfly. You only have to pay the service fees.
How can I redeem my miles for an award flight?
Please book your award flight by phoning 0049 - 1805 - 45 22 45 (€0.14/minute from German landlines). You can reach the bluemiles team Mondays-Fridays 08.00-20.00 and Saturdays-Sundays 10.00-19.00.
Do I have to pay taxes and fees for my award flight?
bluemiles pays the fare of the award flight and are billing you for the non-carriage ancillary costs associated with the award flight, in particular fees (e.g. security fees, airport taxes, passenger fees) and surcharges (e.g. insurance/jet fuel surcharges).
Contact
I was not able to find my question in this list. Where can I get an answer?
Our bluemiles service team is very happy to respond to your questions. Call 0049 (0) 1805 45 22 45, Mondays-Fridays 08.00-20.00 and Saturdays-Sundays 10.00-19.00 or simply send an e-mail to bluemiles@TUIfly.com.