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We are here to help make your journey as smooth as possible. Whether you have a quick question about your flight or need help with an existing booking, you will find most answers just a few clicks away.
Quick Solutions
FAQ
Before getting in touch, check our Frequently Asked Questions for instant answers about flights, baggage, check-in and more.
Manage My Booking
Handle everything yourself online under My trips:
View your booking
Complete payment
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Get in Touch
Customer Service Centre
Have your booking number and departure date ready:
Market | Phone | Hours |
Belgium | +32 (0)2 717 86 61 | Mon-Fri 9:00-20:00, Sat 9:00-18:30, Sun 10:00-18:30 |
Germany | +49 (0)511 87 9898 - 33 | Mon-Sun 8:00-20:00, Bank Holidays 10:00-18:00 |
Netherlands | +31 (0)88 - 088 58 85 | Mon-Sat 8:00-20:00, Sun 9:00-20:00 |
UK & Ireland | +44 (0)203 451 2688 | Mon-Fri 8:00-20:00, Sat 8:00-18:00, Sun 10:00-17:00 |
Nordics | +46 (0)771-84 01 00 | Mon-Fri 8:00-17:00, Sat 9:00-15:00, Sun closed |
Visit a TUI Store
Find your nearest store:
Group Bookings (9+ passengers)
Market | Contact | Hours |
Belgium | - | |
Germany | Mon-Fri 9:00-17:00 | |
Netherlands | +31 (0)88 - 088 58 85 | Mon-Sat 8:00-20:00, Sun 9:00-20:00 |
UK & Ireland | +44 (0)203 451 2688 | Mon-Fri 8:00-20:00, Sat 8:00-18:00, Sun 10:00-17:00 |
Nordics | - |
Our Airlines
We operate under 5 Air Operator Certificates:
Entity name | Jurisdiction | Company number | Registered address | VAT number |
|---|---|---|---|---|
TUI Airways Limited | UK | 00444359 | Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom | GB490212079 |
TUI Airlines Belgium NV | Belgium | 0861741466 | Luchthaven Nationaal 40P 1, 1930 Zaventem, Belgium | BE0861741466 |
TUI Airlines Nederland B.V. | Netherlands | 27098512 | Breguetlaan 59, 1438BD, Oude Meer, Netherlands | NL005200556B01 |
TUIfly GmbH | Germany | HRB 50615 | Flughafenstrasse 10, 30855, Langenhagen, Germany | DE811116504 |
TUIfly Nordic AB | Sweden | 556248-9525 | Soder Malarstrand 27, 117 85, Stockholm, Sweden | SE556248952501 |