Cookie Policy

COOKIE NOTICE

Tuifly.com is a website from:

TUIfly Vermarktungs GmbH

Karl‑Wiechert‑Allee 23

30625 Hannover

Germany

Phone: +49 511 2200 4321

Email: servicecenter@tuifly.com

1. About cookies and similar technologies

Here you will find all the information you need about what cookies are, how we use them on TUI.com, and your choices regarding cookies. For example, we use cookies and partner cookies to save your preferred language, show you more relevant advertising, collect visitor numbers per page, ensure the functionality of the services you request, and save your advertising settings. Our Privacy Notice provides further information on how we protect your privacy when using cookies and other information.

2. What cookies do we use?

The cookies we use are categorized in the following ways:

Duration of the cookie

Session Cookies: We may use session cookies which will automatically expire and be deleted at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we may use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.
Persistent Cookies: We may use persistent cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.

Who places the cookie

First party cookies these are set by us at the time when you visit one our websites.
Third party cookies These are set by our partners with our permission, such as advertising, security and social media partners.

Which other technology may be used?

Alongside cookies, we may also use other tracking technologies on our website and mobile apps and in emails we send to you, some of which are very similar to cookies.

Server-to-server tracking: We generate and store a unique identifier when you click a tracking link or are shown an advertisement. When you later make an action such as a website visit or a purchase, the unique identifier is matched. This allows us to monitor the effectiveness of our advertising

Web Beacons: Web Beacons are electronic tags that can be delivered to your device as part of a web page request, in an app, an advertisement or an HTML email message. We and our partners may use web beacons to help deliver cookies on our websites, to count website visitors, and to help us compile statistics about the effectiveness of our promotional campaigns or other operations.

Email-Pixels: We may use techniques such as pixels, which we don't refer to as cookies because they don't store information on your device. A pixel is an electronic file embedded into an email or newsletters which allows us to see if the message was delivered, if and when you read it, and what you clicked on. We may use similar technology to get the same information about push notifications we send you.

3. For which purposes do we use cookies?

We use cookies for a variety of purposes. Some cookies are strictly necessary for our website and mobile apps to work properly and therefore cannot be declined. Analytics Cookies provide insights into how our website and mobile apps are being used. These cookies are not strictly necessary and won’t be placed on your device unless you give your permission to do so.

We divide our cookies into the following categories:

Strictly Necessary Cookies

Strictly necessary cookies enable core functionality such as logging you in, saving your language preferences, improving performance, routing traffic between web servers, detecting the size of your screen, determine page load times, displaying external media and keeping your online shopping basket. We also use strictly necessary cookies for protecting your security, network management, accessibility and to help our webpages to load quickly. They help us to keep track of what you place in and remove from your shopping basket as you move through each stage of the booking process.

Without them you could not complete your online booking and our website and mobile apps could not function properly which is why they cannot be declined.

The following strictly necessary cookies are placed on your device:

Cookie	Category	Provider	Purpose
ak_bmsc	Strictly Necessary (Security)	Akamai	Detects bots vs real users
bm_sv	Strictly Necessary (Security)	Akamai	Ensures traffic legitimacy and security
XSRF-TOKEN	Strictly Necessary (Security)	Application	Prevents CSRF attacks
RT	Strictly Necessary (Performance / Analytics)	Akamai mPulse (Boomerang.js)	Stores session and performance timing data (e.g., session ID, page load times, navigation data) for Real User Monitoring; used client-side and not sent to Akamai servers
BA	Strictly Necessary (Performance / Analytics)	Akamai mPulse (Boomerang.js)	Captures bandwidth and network latency metrics (e.g., throughput, latency) for user performance profiling; enabled only if bandwidth testing is configured
BOOMR_CONSENT	Strictly Necessary (Functional)	Akamai mPulse (Boomerang.js)	Stores the user’s consent preference (opt-in / opt out) when the consent plugin is enabled
utag_main	Strictly Necessary	Tealium – First-party	Set by the Tealium tag management system which houses the code for other Adobe/Google tech

Analytical Cookies

These cookies collect information that is used to help us understand how our website is being used and to help us improve your website experience. Using these cookies, we will know which web pages customers enjoy reading most and what products are most popular.

We use partners for the above purposes who we allow to place analytics cookies on our website and mobile apps which include:

Google Analytics. Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit: http://tools.google.com/dlpage/gaoptout
Adobe Analytics. Adobe Analytics uses analytics software to help us and them to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns.

The following analytical cookies are placed on your device by us or our partners:

Cookie	Category	Expiration/Location	Purpose
AMCV_****@AdobeOrg	Analytical	395 days/First-party	Same as above, helps with WebSDK migration
s_cc	Analytical	Session/First-party	Determines if cookies are enabled
s_ecid	Analytical	13 months/First-party	Stores the Adobe visitor ID (ECID) or mid. Set after the client sets the AMCV cookie
s_sq	Analytical	Session/First-party	Used by Activity Map. It contains information about the previous link clicked by the visitor
s_vi	Analytical	2 years/First-party or 3^rd party	Stores a unique visitor ID and timestamp
s_fid	Analytical	2 years/First-party	Stores the fallback unique visitor ID and timestamp
s_ac	Analytical	Immediate/First-party	Helps determine the correct domain to set AppMeasurement cookies. Contains the static value "1". Once this cookie is set, it is deleted immediately
demdex	Analytical	180 days/Third-party	Present if Audience Manager ID synchronization is enabled. Audience Manager sets this cookie to assign a unique ID and support ID sync
kndctr_<orgId>_identity	Analytical	395 days/First-party	Stores the ECID and other related information for that device
kndctr_<orgId>_cluster	Analytical	30 minutes/First-party	Stores the Edge Network region (location hint) that serves the current user’s requests
kndctr_<orgId>_consent	Analytical	180 days/First-party	Stores the visitor’s consent preferences. Always set regardless of consent because it stores the consent preferences itself.
kndctr_<orgId>_consent_check	Analytical	2 hours or session/First-party	Session-scoped helper that signals the Edge Network to recheck consent server-side after the TTL expires
s_depth	Analytical	Session/First-party	Helps to calculate how many pages the user has visited and interacted with during a single visit on the site
s_depth_visit	Analytical	Session/First-party	Temporarily records the current page's position within your current browsing visit
s_lv	Analytical	2 years/First-party	Helps to measure the time elapsed between two visits to a website by a single visitor
s_lv_s	Analytical	30min rolling/First-party	It stores a timestamp of your most recent visit to help differentiate between a new session from an old session resumed
s_nr	Analytical	Immediately/First-party	It is a temporary helper cookie used by the SDK to calculate and determine the top-level domain of your current site
s_ptc	Analytical	Session/First-party	Used to track and analyze how quickly a website loads its pages
gpv_pn	Analytical	30mins inactivity/First-party	It temporarily stores the name of the previous page you visited on the site
gpv_pn2	Analytical	30mins inactivity/First-party	It retains and fetches the name of the previous page a visitor was on, allowing you to analyze visitor navigation paths
kndctr_<orgId>_personalization	Analytical	395 days/First-party	Stores session information that Adobe Target uses to personalize content
at_check	Analytical	Session/First-party	Temporary cookie to check if the cookie read/write capability is enabled on the browser
mbox	Analytical	2 years/First-party	It allows the Target mbox cookie to be set by the Web SDK
mboxEdgeCluster	Analytical	30 minutes/First-party	Helps Adobe Target profiles to stay in sync as users navigate across a site
_ga	Analytical	2 years	To distinguish unique users and track their sessions across a website
_ga_<container-id>	Analytical	2 years	Used to persist session state.
_gac_<container-id>	Analytical	90 days	When Google Analytics 4 (GA4) is used in conjunction with a Google Ads account, this cookie stores campaign-related information
_gid	Analytical	24 hours	To distinguish users and track their behaviour within a 24-hour period
_gat[_<customname>]	Analytical	1 minute	To throttle the request rate for Google Analytics to prevents Google Analytics servers from being overloaded with too many requests
DSID	Analytical (Functionality for GA4)	2 weeks	To identify signed-in users on non-Google websites to link analytics, track ad clicks, and honour personalized ad settings across different platforms
test_cookie	Analytical (Functionality for GA4)	15 minutes	To verify whether the user's browser allows 1^st party cookies
ar_debug / debug_mode	Analytical	90 days	To verify tracking implementation in real-time without polluting your main production data
IDE	Analytical	13 months EEA UK / 24 months elsewhere	To store information about how a user interacts with websites & ads, enabling ad personalization, targeting, and measurement on non-Google sites
FPGCLGS	Analytical	90 days	For session-based advertising attribution
__utma	Analytical	2 years	To track unique visitors & determine visitor behavior, such as calculating the number of days and visits to a purchase
__utmb	Analytical	30 minutes	To determine new sessions or visits and track how long a user stays on a site
__utmc	Analytical	Session	To determine when a user session ends, acting as a sessionlevel tracker that works in tandem with __utmb to calculate visit duration
__utmt	Analytical	10 minutes	To calculate site speed
__utmz	Analytical	6 months	To track the traffic source (e.g., search engine, social network, direct visit), medium (e.g., cpc, organic, referral), & campaign details that led a user to a website
__utmv	Analytical	2 years	To store visitor-level custom variable data defined by web dev
AMP_TOKEN	Analytical (Functionality for GA4)	30 seconds to 1 year	To provide a consistent identifier for users when they transition between AMP (Accelerated Mobile Pages) content and non- AMP (standard) content on a website
GA_OPT_OUT	Analytical (Functionality for GA4)	10 Nov 2030 (all cookies)	It acts as a signal to the browser to stop recording a user's behaviour on websites that use Google Analytics

External Links

We link to third-party websites on our site where we deem them useful and helpful. You control this process by actively clicking on the links. Leaving our website does not result in any further processing of your personal data by us. The privacy policy of the operator of the linked website applies. We have no influence on the design of the information and data processing at the linked destination.

4. What are your choices when it comes to cookies?

You can manage how cookies are placed on your device by us and our partners and change your related preferences at any time in Manage Cookie Preferences in the website footer. Simply use the sliders to turn cookies ‘On’ or ‘Off’ as you wish, then click ‘Save and Close’. You may need to refresh your page for your new settings to take effect.

In addition, you can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your device. You can find more detailed information about how you can manage cookies by referring to the 'help' section of your browser. Here you can find out how to manage cookies on popular browsers:

Also, the operating system of your mobile device may allow you to control cookies through its settings function. Please refer to your relevant device manufacturer’s instructions for more information.

For further information about opting out of targeted advertising please also visit All About Cookies and Your Online Choices.

If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our strictly necessary cookies. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

Google – for further information on how Google handles your personal data please see here:

https://business.safety.google/privacy/

5. How to contact us and

To learn more about who we are, how we process your personal data and how you can contact us if you have any questions or concerns, please refer to our Privacy Notice

6. Changes to our Notice

This Cookie Notice replaces all previous versions as from the update date stated below. We may change the Notice at any time so please check regularly on our website for any updates. If changes are significant, we will provide a prominent notice to users on our website and, if we believe it is appropriate, we may send you an electronic notification of Cookie Notice changes.

Last update: 04.06.2026

Cookie Notice