General Terms and Conditions for Flight Vouchers

1. The credit associated with the booking code you receive from us when you purchase a voucher is made available as soon as the amount you selected for the voucher is credited by This voucher is valid for booking a flight at

2. vouchers can be redeemed (24 hours after purchase) by booking a flight through the Service Center, which can be reached at 0904 561 0000 (0,41 £/min.). When you book through the Service Center, you pay only the respective online price. You do not pay the current processing fee of EUR 5 per person and route.

3. Only the booking code printed on the respective voucher is used to legitimate your claim to the value or residual value of the voucher you wish to redeem through the Service Center. We maintain an internal account based on this code. You have access to this account with the booking code. Vouchers, either printed or in the form of an e-mail message, are solely declaratory in nature and do not constitute a separate credit.

4. If the booking price is greater than the amount of the voucher, you can pay the remainder by credit card or with another voucher.

5. If a residual amount is left on the voucher after you complete your flight booking, you can redeem this amount the next time you book a flight at Please have your booking code available. Please note that you will not receive a new voucher listing the residual amount. However, you can request the current status of the credit associated with your booking code anytime by calling 0904 561 0000 (0,41 £/min.).

6. Cash payments for the value or the residual value of a voucher cannot be made.

7. The price of a previous booking cannot be offset using a current voucher.

8. Vouchers can be redeemed starting 7 days after purchase.

9. Right of cancellation: You have the right to cancel this conract within fourteen days without giving any reason. The cancellation period is within fourteen days of purchasing the voucher. To exercise your right to cancellation, you must inform the TUIfly Service Center by writing a clear explanation regarding your decision to cancel this contract (e.g. in a letter or by email). To meet the requirements of the cancellation period, you must send your message regarding the cancellation before the cancellation period lapses.

10. Results of cancellation: If you cancel this contract, TUIfly Vermarktungs GmbH must immediately reimburse any payments it received from you, at the latest within fourteen days of the date that your message regarding the cancellation of this contract is received by TUIfly Vermarktungs GmbH. For the reimbursement, TUIfly Vermarktungs GmbH shall use the same payment method you used in the original transaction unless another Arrangement was expressly agreed upon with you; you will not be charged any fees with regard to this reimbursement.

11. Regarding security: To protect your voucher from misuse we recommend that you store it such that third parties have no access to it because with its booking code, anyone can book a flight using your credit. If the voucher is transferred to someone else, the person who had it previously could still use the associated booking code.

12. We accept no liability for errors that could not have been made by, particularly errors in the address of the voucher recipient.

In addition, the General Terms of Business apply when redeeming the gift voucher.

We explicitly draw attention to the General Terms and Conditions of Carriage of TUIfly Vermarktungs GmbH (GTCC and to the Special Conditions of Carriage (BBB) of the airline that carries out the flight, which are included in your contract of carriage and which contain important regulations regarding your flight. In particular, the regulations refer to the carriage of hazardous and prohibited baggage.