Terms and Conditions of Carriage


General Terms and Conditions of Booking and Reservation for Hapag-Lloyd Express GmbH (alternatively referred to hereinafter as TUIfly or X3) for online and telephone bookings.

Applicable since 1st August 2008

1. Scope of application

These guidelines on carriage shall apply to the carriage of all persons and baggage, including all related services, performed by Hapag-Lloyd Express GmbH (subsequently referred to as TUIfly), Benkendorffstrasse 22B, 30855 Langenhagen, Germany, and/or its agents and subcontractors.

These guidelines on carriage shall also apply to the sale of X3 flights and to the arrangement of package tours in accordance with the agency agreement between Hapag-Lloyd Express GmbH and the agency.

2. Services

The services covered by these Terms and Conditions are the performance of the flights announced and confirmed at booking.

TUIfly is entitled to assign the performance of flight services in whole or in part to its agents/subcontractors, provided it has satisfied itself that the latter’s safety standards are at least equal to those of TUIfly and provided that flights are operated only by an airline company approved by the German civil aviation authority. TUIfly shall inform the passenger of the identity of the operating carrier. TUIfly may change aircraft and flight number. These terms and conditions of carriage also apply to carriage free of charge, except when expressly agreed otherwise.

In accordance with Art. 11 of EC Regulation 2111/2005, the contractual partner responsible for air carriage is required to inform passengers at booking, irrespective of the means of booking used, of the identity of the operating airline company. If its identity is not yet known at the time of booking, the contractual partner responsible for air carriage must ensure that the passenger is informed of the identity of the operating airline company as soon as this is known.

3. Fares/Terms of booking and payment

Clause 1 The services and fares confirmed at booking shall apply. The terms of booking and payment are derived from the applicable fare regulations. TUIfly reserves the right to alter the airfare agreed in the contract of carriage in the event of an increase in the costs of carriage or in fees for particular services such as airport charges, or a change in the exchange rates applicable to the air carriage concerned, as follows. If there is a subsequent increase in the costs of carriage (especially fuel costs) that obtained when the contract of carriage was formed, TUIfly may increase the airfare in line with the following:

In the event of an increase on a per-seat basis, TUIfly may charge to customers the amount of this increase. In other cases, the additional costs of carriage will be divided by the number of seats on the aircraft. TUIfly may charge to customers the resulting amount for individual seats on a pro-rata basis.

Clause 2 A fare increase is permissible only if the period between the contract being entered into and the agreed date of air travel exceeds four months and the circumstances leading to the increase have not yet occurred before formation of contract and could not have been predicted by TUIfly at formation of contract. In the event of any adjustment to fares, TUIfly shall inform the passenger immediately. Fares will not be adjusted to incorporate any price increases that occur less than 20 days prior to travel. If the price increase amounts to more than 5 % of the net fare, the passenger is entitled to cancel the booking free of charge or to request travel on a flight that is (at least) equivalent if, for the booked fare, TUIfly is able to provide such a flight from all of its available flights.

Clause 3 Payment
Full payment is due immediately on formation of the contract. Payment by instalments is not accepted. In certain countries, governmental or airport authorities may levy taxes or other charges directly from the passenger which are not included in the fare and thus are separately payable by the passenger. All payments are to be made either using a credit card accepted by the airline or by direct debit through a German bank account to be named by the person booking. Payment by credit or debit card is subject to a non-refundable transaction fee of EUR 6.00 (GBP 5,00/SEK 60,00/USD 10,00) on international flights or EUR 7.14 on domestic (German) flights.

If a credit card institute or a bank refuses to honour the payment required under the contract, TUIfly is entitled to terminate the contract after demanding payment by an appointed deadline and to cancel the booking. In these cases an administrative charge of EUR 5.50 per passenger (GBP 4,00/SEK 55/USD 9,00) will be made; other charges arising will also be payable. In the event of a charge back (i.e. if the amount collected by TUIfly from the passenger’s bank or credit card company is charged back in full or in part or is otherwise claimed), a charge back fee of EUR 10.00 (GBP 8,00/SEK 95,00/USD 16,00 ) per booking is due and payable if the passenger is unable to demonstrate that TUIfly incurred no (or lesser) damage/loss. Incoming payments shall first be offset against the oldest debt. Payment which is not sufficient to cover the entire debt will first be offset against the interest and finally against the principal debt.

4. Booking

Bookings are valid only for the booked flight and for the person named in the booking. If the name on identification documents presented at the airport differs from that in the booking, documentation issued by the competent authority certifying a change of name between the time of booking and departure must be presented.

No tickets are issued for bookings made using the Internet, by telephone or via a travel agent. A booking number will be given, which must be presented at the check-in desk together with valid identification documents (i.e. identity card or passport). The full name (i.e. first and second names) given at booking must match that on the identification documents.

If the booking number and official picture identification is presented at the airport desk by someone other than the person entitled to carriage or a refund, TUIfly shall have no liability towards the entitled person if carriage or a refund was provided in good faith.

4.1. Seat reservations
Seat reservations can be made online either at the time of booking or subsequent to booking by calling the TUIfly Service Centre no later than 48 hours before the scheduled flight, subject to payment of a non-refundable administration charge of EUR 9.00 (GBP 7,00/SEK 90,00/USD 14,00). Seat reservations are free of charge for bookings made using the TUI card or when making bookings subject to the FLEX Rate.

TUIfly charges an administration fee of EUR 25.00 (GBP 20,00/SEK 240,00/USD 40,00) for the booking of an “XL” seat in the emergency exit rows.

“XL” seats are not available on all TUIfly flights and aircraft. Official safety regulations dictate that the following groups of persons may not sit in the emergency exit rows:

  • Infants and children under the age of 12;
  • Persons carrying animals in the cabin;
  • Expectant mothers;
  • Physically and/or mentally disabled passengers; Passengers who, owing to size, health conditions or age, have restricted mobility.

In reserving a seat in an emergency exit row, you confirm that none of these criteria apply to either yourself or the other persons for whom you have made a booking. If this is not the case, TUIfly is entitled to assign the person(s) in question to another seat without reimbursement of the reservation fee. In cases of doubt, this decision shall be made by the TUIfly crew.

5. Check-in/Required travel documents to be carried

Passengers are recommended to arrive at check-in two hours before their booked departure time.
Passengers must appear at the check-in desk in good time so that they are checked-in and in possession of a boarding pass no later than 45 minutes prior to the scheduled time of departure.

If a passenger does not meet the check-in deadline indicated, HLX reserves the right to deny carriage
and the passenger remains obliged to pay the fare.
This also applies to passengers who check in online if they fail to arrive – in possession of their online boarding pass and permitted hand baggage – at the boarding gate by the time indicated on this boarding pass.

When checking in, the booking number and a valid photo ID (i.e. passport or identity card) are required. Passengers are recommended to present their booking confirmation. For children and adolescents, a valid ID (or an entry for the child/adolescent in the passport or ID of the legal guardian travelling with them) must be presented. For international flights a valid passport or ID must be carried, along with any visa or additional documents required by the country of destination. This also applies to children and adolescents. TUIfly will have to refuse check-in to passengers without these documents. Passengers shall be responsible for carrying with them all documents necessary for travelling to and from the country of destination.

Passengers who check in online must also carry all of the documents mentioned in Section 5.

6. Carriage of baggage

6.1. Free baggage
Clause 1 All TUIfly passengers (including children) have a free baggage allowance of 20 kilos. For bookings subject to the Flex Rate, passengers can also pre-book an excess baggage voucher entitling them to carry an additional 10 kilos free of charge. TUI Gold Card holders have a free baggage allowance of 30 kilos per person. Clause 2 The maximum weight for any individual item of baggage should not exceed 30 kilos. Each person may also take on board, free of charge, one piece of hand baggage (dimensions 45 x 35 x 20 cm, weight up to 5 kilos) and one laptop computer. Infants (children under 2 years of age) have a free baggage allowance of 20 kilos; a pram or buggy can also be carried free of charge. TUIfly reserves the right to refuse carriage if baggage is not packed properly and in such a way that safe transportation is ensured.

6.2. Carriage of special and excess baggage
Clause 1 Carriage of special and excess baggage (i.e. baggage in excess of the free allowance in terms of weight and dimensions, including sports equipment, animals and weapons), requires pre-booking and is subject to additional charges. Golf equipment up to 30 kilos in weight can be carried free of charge. Passengers must notify TUIfly accordingly (and pay the required charges) prior to departure, otherwise they will have no entitlement to carriage of such baggage.
If special baggage that has not been pre-booked is still accepted by TUIfly’s handling agent, payment of the service charge of EUR 10.00/ SEK 95.00 / GBP 8.00 / USD 16.00 will be collected directly at the airport.

Clause 2 For flights with other airlines, different regulations for special baggage, sports baggage and excess baggage may apply. These flights are subject to the charges and regulations issued by the carrier in question. Passengers intending to take special baggage or excess baggage weighing more than 50 kilos, or animals including guide dogs, must provide advance notification and obtain written permission/confirmation. This is necessary for reasons of safety and because hold space for excess baggage is limited.

Clause 3 Excess baggage is charged at an additional EUR 8.00 (GBP 6,00 ,/SEK 80,00/USD 13,00) per kilo.

Clause 4 An excess baggage voucher can be purchased up to two hours prior to the scheduled departure for a non-refundable administration charge. Prices for excess baggage vouchers (per person, per flight) 5 kg EUR 25.00 (GBP 20,00/SEK 240/USD 40,00) 10 kg EUR 45.00 (GBP 36,00/SEK 430/USD 72,00) 20 kg EUR 80.00 (GBP 64,00/SEK 760/USD 127,00)

Clause 5 Donated goods
Aid organizations and private individuals provide support to needy people and to animal protection organizations. TUIfly will assist with the carriage of properly documented and personally accompanied consignments of donated goods (weighing at least 20 kilos and separately packed). TUIfly trusts that passengers will appreciate that it cannot carry excess baggage free of charge, even if these items are donations, as it has to at least cover the additional fuel and check-in costs involved. Relief supplies are, however, carried at a special rate. Requests should be sent to passsonder@tuifly.com and permission/confirmation obtained from TUIfly.

Clause 6 Golf bags weighing up to 30 kilos are carried free of charge; golf bags heavier than this will be charged at the excess baggage rate of EUR 8.00 (GBP 5.00/SEK 65.00/USD 10.00) per kilo. Other items of sports equipment such as diving gear (please note: scuba tanks must be completely empty) and skis/snowboards, bicycles, surfboards and sailboards, up to a maximum weight of 30 kilos, can be carried for an administration fee (per item, per flight segment) of EUR 25.00 (GBP 20.00/SEK 240.00/USD 40.00) on TUIfly’s international flights and EUR 29.75 on TUIfly’s domestic (German) flights. Items weighing more than 30 kilos are charged at the excess baggage rate of EUR 8.00 (GBP 6.00/SEK 80.00/USD 13.00) per kilo.

Clause 7 Provided that musical instruments do not exceed the usual size and weight for hand baggage, they can be carried in the cabin. If your instrument exceeds the usual dimensions for hand baggage, please contact the TUIfly Service Centre to obtain permission/confirmation. These instruments are to be carried only in the hold and must be properly packed (i.e. in a hard-shall case). If the instrument’s weight exceeds the free baggage allowance, it may be carried in the hold for a flat-rate charge of EUR 25.00 on international flights (GBP 20.00/SEK 240.00/USD 40.00) and EUR 29.75 on domestic (German) flights. Cellos, violins etc. can be carried, if and as required, by booking an additional seat in the cabin (subject to security screening).

Clause 8 Life jackets with CO2 cartridges and diving lights must be pre-booked by calling the TUIfly Service Centre and can be carried free of charge if within the free baggage allowance. Carriage of excess/special baggage is subject to available capacity and safety regulations. For these reasons, carriage of these items may be restricted or refused.

Clause 9 For special baggage, the following conditions shall apply:

a) All special baggage must be packed adequately and appropriately for air transport, and sufficiently protected against external and internal damage. TUIfly.com does not accept liability for damage resulting from inadequate packing.
b) Bicycles must be packed as stated under a); additionally, handlebars and pedals must be turned inwards.
c) Scuba tanks must be completely empty.
d) Diving lights may only be carried in hand baggage. The energy source (battery) and the lamp (bulb) must be disconnected and stored separately from each other.

TUIfly reserves the right to refuse carriage of special baggage not adequately or appropriately packed. Its acceptance of baggage despite inadequate packaging, which is not always evident when the item is being checked in, does not constitute assumption of liability on the part of TUIfly. It remains the passenger’s responsibility to ensure safe packing, and non-compliance therewith shall be at the passenger’s own risk.

Clause 10 The carriage of sporting weapons is restricted and subject to the carrier’s approval and terms. A non-refundable administration fee (per item, per flight segment) of EUR 25.00 (GBP 20,00; SEK 240/USD 40,00) will be charged for international flights and EUR 29.75 for domestic (German) flights. The carriage of sporting weapons may be refused without giving reasons.

Clause 11 Those taking ammunition with them are required to pack it securely and separately from the firearm; the airline must be notified, and approval obtained, beforehand. The passenger shall be responsible for compliance with import and export regulations governing the carrying of weapons and ammunition.

Clause 12 Wheelchairs are carried free of charge; as capacity is limited, however, passengers must notify TUIfly and obtain permission/confirmation in advance.

Clause 13 Special medical baggage for holiday requirements can be carried in the cabin (in which case it must not exceed the maximum dimensions for cabin baggage) and in the hold. Passengers must always provide advance notification of such baggage, unless the item is to be carried on their person (e.g. crutches). Medical baggage must be packed separately and shown at the check-in desk, where it should be amenable to inspection. Passengers must be able to present a doctor’s certificate on request.

The following kinds of special medical baggage are carried free of charge:

  • Respirators, asthma devices, inhalers
  • Oxygen for the passenger’s own use
  • Catheters
  • Dressings, bandages
  • Walking aids (e.g. crutches and wheeled walkers)
  • Wheelchairs, including accessories (subject to any applicable restrictions)
  • Personal hygiene items (e.g. nappies), stoma
  • Shower/WC seat, ramp for wheelchair users
  • Artificial limbs / prostheses
  • Doctor’s emergency bag
  • Dialysis device, defibrillator, kinesitherapy device, nerve and muscle stimulator
  • Aspirators, irrigators
  • Medication, syringes, special foods

All other medical aids and appliances (such as personal care products and items of clothing) can, if the free baggage allowance is exceeded, be carried subject to payment of the applicable excess baggage charge.

Clause 14 The baggage tag constitutes the passenger’s record of the weight, and number of items, of checked baggage. Checked baggage must be identifiable with the passenger's name. Violation of this requirement may cause exclusion of liability. Checked baggage is carried on the same aircraft as the passenger, except in instances where the carrier regards this as not practicable, in which case the baggage will be transported by the carrier as soon as possible on a subsequent flight. Checked baggage shall be delivered at the destination airport specified on the baggage tag. Passengers are required to keep hold of baggage tags until they have claimed their baggage, and to collect it as soon as it is ready to be picked up at the airport of destination or at the place where the flight is interrupted.

TUIfly does not provide delivery services for baggage to or from the airport. TUIfly does not accept any responsibility for services of this kind provided by third parties.

6.3. Charges for special baggage/sports baggage and carriage of animals
The following administrative charges are on a per-flight basis; these items must be pre-booked by calling the TUIfly Service Centre or online at www.tuifly.com. The administrative charge is non-refundable.

Bicycle EUR 25 (GBP 20,00; SEK 240/USD 40,00) per one-way flight
Boat EUR 25 (GBP 20,00; SEK 240/USD 40,00) per one-way flight
Paraglider/parachute EUR 25 (GBP 20,00; SEK 240/USD 40,00) per one-way flight
Surfboard/hang-glider EUR 25 (GBP 20,00; SEK 240/USD 40,00) per one-way flight
Special baggage Variable
Bulky baggage Variable

Carriage of animals (dog/cat) in the cabin
EUR 25.00 (GBP 20,00; SEK 240/USD 40,00) per animal/per international flight segment
EUR 29.75 per animal/per domestic (German) flight segment

Carriage of animals (dog/cat) in the hold
EUR 30.00 (GBP 24,00/SEK 285/USD 48,00) per animal/per international flight segment
EUR 35.70 per animal/per domestic (German) flight segment

6.4. Carriage of animals
Clause 1. Carriage of animals is subject to payment of a non-refundable administrative fee charged on a per-animal basis. TUIfly carries dogs and cats. Those planning to travel with a dog or cat must notify the airline at the time of booking, stating the animal’s weight, and obtain permission/confirmation.

The animal must be kept in a secure, suitable travel container, to be provided by the passenger. As the total number of animals per flight is limited, the airline must be notified in advance and permission/confirmation obtained. Animals travelling in the cabin must be kept in a suitable pet travel bag, both flexible and waterproof. The animal’s head must not protrude from the travel bag. The animal must remain within the container throughout the flight. The container may not, at any time – even if an extra seat is purchased – be placed on the seat. For carriage in the hold, a stable, secure travel container is required. Any pet travel container must, for the animal’s protection, be resistant to internal and external damage during air travel. TUIfly does not assume any responsibility for damage resulting from the inadequacy of the travel container. Guide dogs may travel in the cabin without a container.

Clause 2 TUIfly does not accept liability for any damage to the animal’s health sustained as a result of air carriage. Acceptance of the animal for air transportation is subject to the passenger taking full responsibility for the animal. The passenger shall be responsible for compliance with all health checks/documentation and requirements/papers necessary for the animal to enter the country of destination. The passenger alone shall be responsible for compliance with all conditions and restrictions associated with the import and export of animals. In general, the passenger is liable for all damage and consequential damage caused by the animal or its transportation. The transport of animals is subject to the provisions of the IATA Live Animals Regulations, which can be made available by the airline on request. In the event of non-compliance with the above conditions of carriage, TUIfly is entitled to refuse to transport the animal. TUIfly cannot be made liable for any additional costs arising therefrom.

Clause 3 TUIfly is unable to carry any animals on flights to and from the UK, Ireland and Sweden, owing to the strict statutory requirements in these countries.

The final decision as to whether and how an animal will be carried lies, on a case-by-case basis, with TUIfly. Passengers intending to travel with animals must notify, and obtain permission/confirmation from, the TUIfly Service Centre. Unaccompanied pets will not be carried by TUIfly.

6.5. Third-party carriage of special baggage
In the event that TUIfly offers flights with partner airlines for booking online, by telephoning the Service Centre or via a travel agent, special baggage is subject to the provisions of the carrier in question and its regulations governing charges. These items must be pre-booked – either by the customer booking the flight or by the travel agent making the reservation – directly with the relevant carrier.

6.6. Prohibited baggage
For safety reasons, the following materials and items shall not be placed in either hold or checked baggage and will not be carried:

a. Briefcases or security-type attaché cases with installed alarm devices, or incorporative lithium batteries and/or pyrotechnic material;
b. Explosive devices, including detonators, fuses, grenades, mines and explosives;
c. Explosive materials, ammunition, fireworks or signal rockets;
d. Gases: flammable, non-flammable, deeply refrigerated and poisonous, such as camping gas or aerosols, propane and butane;
e. Flammable fluids such as bleaches, peroxides, petrol and methanol;
f. Flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares;
g. Cigarette lighters;
h. Oxidizers and organic peroxides (including bleach), car body repair kits;
i. Toxic or infectious substances, including rat poison, infected blood and pathogens;
j. Radioactive material, including medicinal or commercial isotopes;
k. Corrosives (such as mercury), which may be contained in thermometers, acids, alkalis and wet-cell batteries filled with battery fluid, corrosives and vehicle batteries;
l. Fuel-containing components of vehicle fuel systems;
m. Magnetized materials and all hazardous items as listed in the IATA Dangerous Goods Regulations.

The above provisions do not apply to medicines and medical appliances, toiletries, smoking utensils (except petrol cigarette lighters) or alcoholic drinks, provided these are carried only in small quantities for personal use.

Please note: for safety reasons, the use of all personal electronic equipment is prohibited during take-off or landing. The use of mobile phones is not permitted at any time during the flight. Use of other electronic equipment is subject to the prior permission of the crew.

6.6.1 Prohibited items in checked baggage
Checked baggage must not contain fragile or perishable items, items of value including money, jewellery, precious metals, jewels, computers (including laptop computers), cameras, mobile phones or other electronic equipment, securities, stocks and bonds, as well as other valuables or business documents, samples, identification documents, house or car keys, or medicines required by the passenger.

TUIfly may refuse to carry these items in checked baggage and has only limited liability. TUIfly may refuse to carry baggage if it is inadequately packed to the extent that, despite application of due care, damage is to be expected.

6.6.2 Prohibited baggage in hand baggage

a) Guns, firearms and weapons
Any object capable, or appearing capable, of discharging a projectile or causing injury, including:

  • all firearms (pistols, revolvers, rifles, shotguns etc);
  • replica and imitation firearms;
  • component parts of firearms (excluding telescopic sighting devices and sights);
  • air pistols, rifles and pellet guns;
  • signal flare pistols; starter pistols; toy guns of all types; BB guns;
  • industrial bolt and nail guns; cross bows; catapults;
  • harpoon and spear guns; humane killers for livestock;
  • stun or shocking devices e.g cattle prods, ballistic conducted energy weapons (taser);
  • lighters shaped like a firearm.

b) Pointed/edged weapons and sharp objects

Pointed or bladed articles capable of causing injury, including:
  • axes and hatchets; arrows and darts; crampons; harpoons and spears;
  • ice axes and ice picks; ice skates; lockable or flick knives with blades of any length; knives with blades of more than 6 cm, made of metal or any other material strong enough to be used as a potential weapon;
  • meat cleavers; machetes;
  • open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge); sabres, swords and swordsticks; scalpels;
  • scissors with blades more than 6 cm in length;
  • ski and walking/hiking poles;
  • throwing stars;
  • tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drills and drill bits, carpet knives and box cutters, utility knives, all saws, screwdrivers, crowbars, pliers, wrenches/spanners and blow torches.

c) Blunt instruments

Any blunt instrument capable of causing injury, including:
  • baseball and softball bats;
  • clubs or batons
  • rigid or flexible
  • e.g. Billy clubs, blackjacks, night sticks and batons;
  • cricket bats; golf clubs; hockey sticks; lacrosse sticks;
  • kayak and canoe paddles; skateboards; billiard, snooker and pool cues; fishing rods;
  • martial-arts equipment e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons and kubasaunts.

d) Explosives and flammable substances

Any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:
  • ammunition; blasting caps; detonators and fuses; explosives and explosive devices;
  • replica or imitation explosive material or devices;
  • mines and other explosive military stores; grenades of all types;
  • gas and gas containers e.g. butane, propane, acetylene, oxygen in large volume;
  • fireworks, flares in any form and other pyrotechnics (including party poppers and toy cap guns);
  • non-safety matches;
  • smoke-generating canisters or cartridges;
  • flammable liquid fuel (e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol); aerosol spray paint; turpentine and paint thinner;
  • alcoholic beverages exceeding 70 % by volume.

e) Chemical and toxic substances

Any chemical or toxic substances which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:
  • acids and alkalis (e.g. spillable “wet” batteries);
  • corrosive or bleaching substances (e.g. mercury and chlorine);
  • disabling or incapacitating sprays (e.g. mace, pepper spray and tear gas);
  • radioactive material (e.g. medicinal or commercial isotopes); poisons;
  • infectious or biological hazardous material (e.g. infected blood, bacteria and viruses);
  • material capable of spontaneous ignition or combustion;
  • fire extinguishers.

6.6.3 Restriction on liquids in hand baggage (EU Regulation 1546/2006)
European Union regulations on Security in Civil Aviation restrict the amount of liquids that passengers are permitted to take on board in their hand baggage. It must be ensured that these liquids are in individual containers with a capacity of no more than 100 ml, or the equivalent amount given in a different unit of measurement (based on maximum contents as printed on the container). All of these individual containers must be packed in a transparent, re-sealable plastic bag with a capacity of no more than one litre. Only one plastic bag is allowed per person.

Liquids include: gels, pastes, lotions, liquid/solid mixtures, such as toothpaste, hair gels, beverages, soups, syrups, perfume and other items of similar consistency, as well as the contents of pressurized containers such as aerosols, shaving cream and hair spray. The following are exempt from these restrictions: liquids to be used during the journey and that are needed either for medicinal or special dietary purposes, including baby food, baby milk or baby juices for travelling infants and children.

The above regulations shall apply to all flights departing from airports in the European Union (including connecting flights) irrespective of their destination or the country in which the airline is based. Passengers entering the EU from an airport outside the EU must undergo another security screening before boarding their connecting flight.

Various non-EU states have passed identical or similar regulations, details of which are available from the TUIfly Service Centre.

7. Damage to, and loss of, baggage

TUIfly shall be responsible only for damage occurring in the period during which the baggage is in the charge of TUIfly, and in connection with flights for which the passenger has a valid contract of carriage.

Liability for loss of, delay of or damage to baggage is limited. Passengers are recommended to take out additional baggage insurance.
If the weight of the checked baggage is not indicated on the baggage tag, it will be assumed that the overall weight of the checked baggage does not exceed the free baggage allowance for the relevant class of carriage.

TUIfly shall not be responsible for damage caused by the baggage of a passenger. If items in baggage cause damage to baggage of other passengers or to the property of TUIfly, the owner of the baggage is liable for this damage.

In all cases, TUIfly's liability is limited to proven damage. In case of contributory negligence on the part of the passenger, damage reimbursement by TUIfly will be reduced accordingly. Passengers are referred to the provisions on liability set out in Section 20.

7.1 Reporting of damage to, or loss of, baggage
Clause 1 Any damage must be immediately reported to the carrier's handling agent at the destination airport; this involves the passenger filing a damage report.

Clause 2 In the event of damage to baggage, any claim is excluded unless the person entitled to delivery notifies the carrier immediately (or, at the latest, within seven days from the date of receipt). The same applies to delays in the delivery of baggage (except that in this case the carrier must be notified no later than 21 days after the baggage has been made available). All complaints must be made in writing and delivered or sent within the specified time limits.

Clause 3 Receipt of baggage without submission of a written complaint constitutes prima facie evidence that the same has been delivered undamaged and in accordance with the contract of carriage. Suitcases and similar bags must be fit for purpose (in terms of protecting their contents) and able to withstand scratches and pressure.

Clause 4 Loss of baggage must be reported immediately to the carrier’s handling agent upon arrival. Details of the loss will be taken and entered into a worldwide search system.

8. Carriage of expectant mothers

Expectant mothers are permitted to travel with TUIfly until the end of the 35th week of pregnancy, whereupon travel will be refused. Please note, however, that where both outward and return flights are booked, TUIfly goes by the date of the return flight.

The expected delivery date is given in the passenger’s maternity card, which must be carried at all times.
Expectant mothers travel at their own risk; we recommend that those unsure whether air travel is advisable in their condition should consult a doctor beforehand.

9. Carriage of physically restricted passengers

Passengers with impaired mobility are permitted to take a wheelchair on board free of charge; TUIfly must be notified accordingly when the booking is made. For safety reasons, the number of wheelchairs per flight is limited. Wheelchairs must be collapsible. Motorized wheelchairs are permitted only if powered by a dry battery.

TUIfly is permitted to carry only one visually impaired passenger together with their guide dog in the cabin. Guide dogs travel free of charge. Owing to the strict statutory requirements the provisions of Section 6.4 Clause 3 are applicable to the transportation of guide dogs to the UK, Ireland and Sweden.

For reasons of safety and limited capacity, those wishing to take a wheelchair or a guide dog must notify TUIfly in advance and obtain written permission/confirmation, otherwise there is no entitlement to carriage.

Persons accompanying the disabled person are not entitled to free travel; they are required to pay the full fare.

9.1. Seat reservations
For passengers who are blind or require a wheelchair, TUIfly keeps seats available where it is easier to board and exit the aircraft. These seats can be reserved at no extra charge for such individuals and for a person accompanying them. The following seats will not be assigned to physically or mentally restricted passengers:

  • Mother/child/infant row (first row)
  • Emergency exit “XL” seats (EXIT row)

9.2. Provision with additional oxygen
Those travelling with their own oxygen supply must notify TUIfly in advance and obtain written permission/confirmation. Carriage of liquid-oxygen systems is prohibited.

10. Carriage of children and adolescents

Clause 1 For safety reasons, newborn infants up to the age of 7 days will not be accepted for carriage.
Infants (children under the age of 2) may travel for a reduced fare of only EUR 15.00 per flight segment on international flights (GBP 12,00/SEK 145/USD 24,00) and EUR 17.85 on domestic (German) flights, subject to the following terms:

TUIfly must be notified in advance that you are flying with an infant. Numbers are restricted to 10 % of the seats on a given flight. TUIfly go by the child’s age at the time of travel; where both outward and return flights are booked, we go by the child’s age at the start of the return flight. Infants must travel on the lap of their parent or legal guardian.

Infants are not entitled to their own seat unless one has been booked for them. Each adult may accompany only one infant. Children aged between 2 and 6 are entitled to a 50 % reduction on the booked net fare (exclusive of taxes and fees). Children under the age of 12 may travel with TUIfly only if accompanied by a person aged 16 or over who takes responsibility for them.

Clause 2 For unaccompanied minors aged between 5 and 11, TUIfly offers a special escort service. This costs EUR 30.00 (GBP 24,00 /SEK 285/USD 40,00) on international flights and EUR 35.70 on domestic (German) flights; these rates are per child, per flight and on top of the airfare. This escort service must be pre-booked by calling the TUIfly Service Centre. In all cases, TUIfly goes by the child’s age at the start of the return flight. Unaccompanied minors may not take pets on board (either in the cabin or the hold).

Carriage of physically or mentally restricted unaccompanied minors is not possible.

It should be noted that some countries permit children and adolescents under the age of 18 to leave their home country only on presentation of an authorization form completed by their parents or legal guardians. It is the passenger’s responsibility to carry the required documents with them.
With the exception of its escort service (which is subject to a charge), TUIfly will not supervise or chaperone passengers and is not liable for the consequences of inadequate supervision or chaperoning.

11. Check-in

In order to enable check-in and security screening procedures to go smoothly, and flights to depart on schedule, all passengers must, for both outward and return flights (unless a longer period is required for a particular reason), present themselves at TUIfly’s (or its subcontractor’s) check-in desk at least two hours before the departure time printed on their flight ticket or booking confirmation. Those arriving later may be refused travel by TUIfly and its subcontractors.

At certain German airports from which TUIfly offers flights, a day-before check-in option is available for all TUIfly departures.
TUIfly also offers all passengers – at selected departure airports – a Web Check-in service (available at www.tuifly.com) starting 30 hours prior to the scheduled departure time.

It is essential that the passenger ensures that the name on the ticket matches the actual first names and surnames as stated on their identity card or passport, otherwise travel may be refused.

Should the names not match, the relevant authorities will in many cases (especially for return flights from abroad) not allow the passenger to leave the country. In such cases, TUIfly is not liable for return carriage unless TUIfly itself is responsible for the discrepancy.

12. Travel documents

Passengers are themselves responsible for compliance with all regulations that are important for the performance of the flight (e.g. passport, visa and health requirements) and for ensuring that they have with them all the required documents for their flight; this also applies to infants (for whom there must be an entry in the passport or ID of the parent or legal guardian).

The same applies for additional documents necessary for air travel to the country of destination, such as doctor's certificates and certificates of inoculation (also for the carriage of animals). Certain countries require children or adolescents under the age of 18 to present an authorization form completed by their parent or legal guardian.

TUIfly may deny boarding to passengers who do not meet these requirements.

As the carrier, TUIfly is obliged by law to refuse carriage if the entry and exit requirements for the country of departure or destination are not met, or if the required documentation/certification is not presented. In particular, it must be ensured that the name on the passenger’s flight ticket or travel itinerary matches the actual surname on the identity card or entered in the passport. Passengers are referred especially to the visa requirements for foreign nationals. In the instances specified TUIfly is, in the event of non-compliance, entitled to refuse travel. Any costs or disadvantages arising from the failure to observe these requirements shall be incurred by the passenger. In accordance with the “Special regulations for specific types of flight in commercial non-scheduled services to destinations outside the European Economic Area” (e.g. Tunisia, Egypt and Morocco), carriage may take place only in connection with a package deal, and the following must be clearly printed on the ticket: “Valid only as part of a package deal”. The following must also be stated on the flight ticket: name of tour operator, name of passenger, name of air carrier, and dates of outward and return flights. If this is not the case, the passenger is entitled neither to travel nor to reimbursement of the airfare.

Those checking in online are required to present their printed online boarding pass in good time for boarding. Passengers themselves, and not TUIfly, shall be responsible for ensuring they make flights and connections (including connecting flights and airport shuttle services); liability on the part of TUIfly is excluded.

13. Booking amendments/passenger no-show

A booking amendment is deemed to have been made when, at the passenger’s request, the travelling date, the flight number, the destination, or the airport of departure or arrival are changed before the flight service (outward or return flight) is utilized.

Booking amendments or name changes are possible up to two hours before the scheduled departure time, but no longer thereafter.
Booking amendments or name changes are subject to payment of the difference between the fare already paid and the new fare if higher. Passengers who rebook onto a flight with a lower fare shall be required to pay the original price in full.

Additionally, for departures subject to the Smile Rate, an administration charge of EUR 25.00 (GBP 20,00/SEK 240/USD 40,00) is payable per person, per flight. Amendments may be made free of charge to flights booked at a Flex Rate up to 30 minutes before the scheduled departure time.
Bookings can be amended online or by calling the TUIfly Service Centre. Passengers can rebook onto a later flight – subject to approval by the authorities at the destination – only if the flight date is no more than six months after the originally booked outward flight.

Any reimbursement for flights not taken is excluded for flights booked at the Smile Rate. If a flight booked at the Flex Rate is cancelled up to 30 minutes before departure, the airfare paid will be refunded.

It is not possible for passengers with bookings on domestic flights to rebook onto international flights, and vice-versa. This applies both to the Smile Rate and the Flex Rate.
All fares quoted for Internet bookings are exclusive of taxes and fees.

TUIfly reserves the right to refuse carriage and the passenger remains obliged to pay the fare if they fail to appear at the check-in desk, presenting all required travel documents, in sufficient time for them to be checked in and in possession of a boarding pass no later than 45 minutes prior to the scheduled departure time. This also applies if the passenger has notified TUIfly in advance that they will not appear for the flight, notwithstanding the passenger’s right to prove that any damage/loss incurred by TUIfly as a result of the passenger’s non-appearance for the flight was less than claimed by TUIfly.

14. Flight changes/confirmation of flight times

TUIfly makes every effort to ensure passengers and their baggage arrive at their destination on time. Flight times that have already been announced may be subject to change for operational reasons. TUIfly will endeavour to keep changes to flight times to a necessary minimum and inform passengers as soon as possible of any such changes (taking into account the fact that information concerning return flights may be provided when the return flight is being confirmed). We recommend that the passenger confirm the flight time by telephone or on the website within 48 hours of the scheduled departure time. Passengers have no entitlement to travel if they miss a flight after failing to confirm it.

TUIfly is entitled to change aircraft and to assign carriage in whole or in part to a third party; TUIfly shall, however, remain responsible for the carriage booked.

15. Responsibility and authority of the Pilot in Command

The Pilot in Command shall at all times be entitled to take all necessary safety measures. In this respect they shall have full decision-making authority with regard to passenger seating as well as the loading, distribution, securing and unloading of baggage. They shall make all decisions concerning whether and how the flight is operated. The same applies if a passenger’s conduct, physical or mental condition is such that an unduly high level of assistance would be required on the part of the in-flight staff.

16.Conduct on board aircraft

TUIfly may take all reasonable and necessary measures required to prevent further consequences of a passenger’s conduct if, either on board or prior to boarding, their behaviour is such that:

    a) the aircraft, persons or property on board are placed at risk; or
    b) the crew are hindered in performing their duties; or
    c) instructions of the crew are not followed, especially with regard to smoking, consumption of  
        alcohol or drugs; or
    d) it results in harm or injury to, or an unreasonable burden being placed on, other passengers or 

TUIfly is entitled – if necessary and appropriate – to demand that the passenger leaves the aircraft, and may refuse onward carriage to any location, or on all routes operated by TUIfly. Any such offences committed on the aircraft will be subject to both criminal and civil prosecution.

17. Restriction/refusal of carriage

TUIfly is entitled to refuse, or prematurely discontinue, carriage or onward carriage of a passenger or their baggage if one ore more of the following occurs:

Clause 1 Carriage of the passenger would violate applicable law, regulations or requirements of the country of departure or destination, or of a country in whose airspace the flight is (or would be) operated;

Clause 2 Carriage would impair the safety, order or health of other passengers or crew members or would cause them an unreasonable burden;

Clause 3 The mental or physical condition of the passenger – including impairment caused by alcohol or drugs – constitutes a danger or risk to the passenger themselves, other passengers, crew members or property;

Clause 4 The passenger refuses to subject themselves or their baggage to security screening;

Clause 5 The applicable fare, any due taxes or other charges and fees (including any such payment owing from previous flights) has not been paid:

Clause 6 The passenger does not carry with them all documents required under the entry/exit requirements for the country of destination, is not in possession of valid travel documents, destroys these documents during the flight or refuses, on request, to hand over these documents to crew members against receipt;

Clause 7 The passenger fails to provide a booking number, or quotes an incorrect one, or the booking for the booking number quoted does not match the identification presented, or the passenger cannot prove that they are the person named in the booking;

Clause 8 The passenger does not follow security instructions or instructions under the TUIfly house rules;

Clause 9 The passenger carries baggage that is not permitted;

Clause 10 The passenger has in the past committed one of the above-mentioned acts or omissions which led to the safety, order or health of other passengers, crew members or property of TUIfly being placed at risk, or has been barred by TUIfly from the airline’s flights and premises;

17.1 Carriage by TUIfly is limited to direct flights booked with TUIfly; it does not, however, include connecting flights. TUIfly cannot ensure or guarantee that the passenger will make connecting flights. Should the passenger nevertheless wish to combine individual TUIfly flights or combine a TUIfly flight with flights on other airlines, this shall be at their own risk. It is recommended that passengers always plan sufficient time between flights to allow for unforeseen events, such are always liable to occur in air travel.

Acceptance for carriage of unaccompanied minors, expectant mothers, disabled persons, sick persons or other individuals, if these and the aforementioned groups of persons require special assistance, is subject to prior agreement with TUIfly.

18. Cancellation/termination of the contract

Both the traveller and TUIfly are entitled to cancel a flight/booking if, owing to the occurrence of force majeure events unforeseeable at the time when the contract was formed (such as war, civil unrest or natural disasters) the performance of the booked flight would be considerably impeded, endangered or adversely affected.

TUIfly also reserves the right to withdraw from the contract if the performance of the booked flight would be considerably impeded, adversely affected or rendered impossible owing to circumstances not foreseeable at the time of booking and for which TUIfly is not responsible, such as strikes by air traffic controllers or airport personnel, or official regulations for which TUIfly is not responsible, including denied landing rights or prohibition from using airspace.

19. Passenger rights in the event of flight interruptions

Under EC Regulation 261/2004 TUIfly offers – in cases of non-carriage, cancellation and long delays to flights – compensation and assistance as stipulated in the Regulation. These obligations are excluded in cases where non-carriage, cancellation or delay has been caused by extraordinary circumstances such as adverse weather conditions, security risks, unexpected deficiencies in flight safety, strikes etc.

20. Liability

Clause 1 General provisions
Carriage of persons, baggage and freight hereunder within and outside the European Community is subject to the limited liability regulations of the German Air Traffic Act (LuftVG), EC Regulation 2027/97 dated 9 October 1997 as amended by EC regulation 889/02 ("EC Regulation 2027/97"), the Montreal Convention dated 28 May 1999 ("Montreal Convention"), and the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air dated 12 October 1929 as amended by the Hague Protocol dated 28 September 1955, depending on whether domestic or international carriage is involved as defined by the Warsaw Convention or the Montreal Convention.

TUIfly’s liability shall under no circumstances exceed the value of proven damage/loss. TUIfly shall be liable for indirect or consequential damage/loss only if TUIfly itself has caused such damage/loss by gross negligence or wilful misconduct; the requirements of the Warsaw Convention and the Montreal Convention shall remain unaffected hereby.

If the damage/loss is partially caused by contributory negligence on the part of the injured party, the standards of the applicable law with regard to the exclusion or reduction of the obligation to pay damages in the presence of contributory negligence on the part of the injured party shall apply. This shall also be the case, for example, where baggage is inadequately packed or where prohibited items are placed in checked baggage (Section 6).

TUIfly assumes no liability for damage/loss arising from its compliance with governmental regulations or which may arise from the passenger’s failure to comply with obligations pursuant to these regulations.

With respect to errors or omissions in timetables or other published schedules, or statements or representations by agents, employees or authorized representatives of TUIfly as to the dates or times of departure or arrival or as to the operation of any flight, TUIfly shall be liable only in the event of wilful misconduct and gross negligence.
Any exclusion or limitation of liability on the part of TUIfly shall apply to and be for the benefit of its agents, servants, employees and representatives and any third party whose aircraft are used by TUIfly, including its agents, servants, employees and representatives. The aggregate amount recoverable from TUIfly and from the aforementioned third parties may not exceed TUIfly's maximum limit of liability.
Unless expressly provided otherwise, none of these Terms and Conditions of Carriage shall waive any exclusion or limitation of liability on the part of TUIfly under the Warsaw Convention, the Montreal Convention, or European or national law.

Clause 2 Personal injury
TUIfly’s liability in respect to each passenger for death, wounding or other bodily injury is, with regard to exclusively domestic carriage within the Federal Republic of Germany, subject to the German Air Traffic Act (LuftVG), EC Regulation 2027/97, and these TUIfly Terms and Conditions of Carriage; with regard to international carriage as defined by the Warsaw Convention or the Montreal Convention, it is subject to the requirements of the Warsaw Convention or the Montreal Convention, EC Regulation 2027/97 and these TUIfly Terms and Conditions of Carriage; with regard to all other carriage, it is subject to applicable law and these TUIfly Terms and Conditions of Carriage.
In the event of death, wounding or other bodily injury of a passenger, TUIfly will not invoke the limitation of liability pursuant to Article 22 (1) of the Warsaw Convention or similar provisions under national or European air law and will not avail itself of any defence under Article 20 (1) of the Warsaw Convention or similar provisions under national or European law with respect to that portion of such claim which does not exceed 100,000 Special Drawing Rights (SDR) of the International Monetary Fund. For claims for damages exceeding 100,000 SDRs, the defences under Article 21(2) of the Montreal Convention, as well as other defences under European and national law and these Terms and Conditions of Carriage, shall apply.

To the extent that the previous paragraph does not stipulate otherwise, the defences under the Warsaw Convention or the Montreal Convention and applicable European or national law shall apply without restriction.

In the event of accidents causing the death or bodily injury of a passenger, TUIfly shall without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make an advance payment such as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. In the event of death, this advance payment will be not less than the equivalent in euros of 16,000 SDRs per passenger. The advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of TUIfly’s liability. The advance payment is not repayable, except in cases where Article 20 of the Montreal Convention applies or the passenger has contributed to the damage/loss or where it is subsequently proven that the person who received the advance payment was not the person entitled to compensation, or caused or contributed to the damage/loss by negligence.

If a passenger is carried whose age or mental or physical condition is such that carriage involves any hazard or risk to themselves, TUIfly shall not be liable for any personal injury (including death), provided such personal injury is attributable to this condition.
Passengers to whom carriage by air may, for these reasons, pose a risk, are obliged to notify TUIfly in advance in order that TUIfly can ascertain whether, and under which circumstances, carriage may be performed without endangering such passengers’ health. In cases of doubt, the pilot in command is entitled to refuse carriage.

Clause 3 Damage to baggage
TUIfly’s liability for delay, damage, destruction or loss of baggage is, in cases where the Warsaw Convention applies and, where international carriage is involved, limited to the amount of EUR 27.35 per kilogram for checked baggage and to a maximum total amount of EUR 547.00 for hand baggage. For domestic carriage and international carriage as defined by the Montreal Convention, the liability for damage to baggage is limited to a total of 1,000 SDRs (amount rounded to the nearest euro).

These limitations of liability do not apply if the damage was caused intentionally or recklessly by TUIfly as defined by the Warsaw Convention or the Montreal Convention.

TUIfly is not liable for damage caused by items contained in passengers’ baggage unless such damage was caused by gross negligence or wilful misconduct on the part of TUIfly. Any passenger whose property causes damage to another passenger's baggage or to the property of TUIfly, its agents/subcontractors, or third parties, shall reimburse TUIfly for all damage/losses and expenses incurred by TUIfly as a result thereof and shall indemnify TUIfly against any claims by third parties. TUIfly's liability is in any case limited to proven damages. In case of contributory negligence on the part of the passenger, the value of the damage/loss to be reimbursed shall be reduced accordingly.

21. Notice pursuant to Annex to EC Regulation 2027/97...

Notice pursuant to Annex to EC Regulation 2027/97 as amended by EC Regulation 889/02  

Air carrier liability for passengers and their baggage
This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Clause 1 Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For personal injury up to 100,000 SDRs (approximate amount in local currency), the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Clause 2 Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximate amount in local currency).

Clause 3 Passenger delays
In case of passenger delay, the air carrier is liable for damage/loss unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximate amount in local currency) (EN Official Journal of the European Communities 30.5.2002 L 140/5). Any liability under the Denied Boarding Regulation shall remain unaffected hereby.
Clause 4 Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximate amount in local currency).

Clause 5 Destruction, loss or damage to baggage
The air carrier is liable for destruction or loss of, or damage to, baggage up to 1,000 SDRs (approximate amount in local currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective or contained prohibited items. With regard to hand baggage the air carrier is only liable in the case of negligence or fault.

Clause 6 Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Clause 7 Complaints regarding baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. Passengers whose checked baggage sustained damage must submit a written complaint within seven days; where baggage is delayed, a written complaint is required within 21 days. In both cases, these time limits begin on the date the baggage was placed at the passenger's disposal.

Clause 8 Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Clause 9 Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Clause 10 Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.
Disclaimer: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Montreal Convention, and it does not form part of the contract between the carrier(s) and the passenger. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

22. Privacy and data security

Personal data (such as name, address, telephone number and credit card details) are essential for booking. The protection of passengers’ personal data is very important to TUIfly. Data will be stored electronically and protected in compliance with the German Data Protection Act (BDSG) as well as additional applicable regulations on Internet data protection. TUIfly’s Privacy Policy, as set out in the “Regulations” section of its website (www.tuifly.com), shall also apply.

23. Alteration of conditions

No agency, employee or other third party shall be entitled to alter or add to these Terms and Conditions of Carriage or to waive their applicability.

24. Verbal agreements

Verbal agreements must be confirmed in writing.

25. Invalidity of one or more provisions

Personal data (name, address, phone number, credit card details etc.) are essential for booking. The protection of the passengers´ personal data is very important to TUIfly. Data will be stored via electronic data processing and protected in compliance with the German Data Protection Act as well as additional applicable regulations on internet data protection. Additionally the TUIfly Data Protection regulations under www.tuifly.com "Privacy Policy" apply.

26. Place of jurisdiction

The place of jurisdiction for claims and actions arising from or in connection with the carriage of passengers by TUIfly shall be Hanover, Germany, provided no other exclusive place of jurisdiction is applicable. This clause does not apply within the scope of application of the Warsaw Convention or the Montreal Convention or for persons who are not merchants/traders and whose general place of jurisdiction is in the Federal Republic of Germany.

27. Rail links to the airport

The “Rail & Fly” (“Zug zum Flug“) product can be booked in conjunction with a TUIfly flight at travel agents, via the TUIfly Service Centre or on the Internet at www.tuifly.com.

The Deutsche Bahn (DB) ticket entitles the holder to travel on all of Deutsche Bahn AG’s trains (including Inter-City Express (ICE), Inter-City (IC) and EuroCity (EC) trains) and on all of its routes, in the class of travel indicated on the ticket. Use of ICE Sprinter trains is subject to a separate surcharge and requires a seat reservation. The reservation charge for ICE Sprinter services is included in this surcharge.

These tickets are not valid on DB’s motorail (Autozug) services, Thalys trains and special trains (Sonderzüge). In DB’s night trains (Nachtzüge) and the CityNightLine service, seats, reclining seats and sleeping-car berths can be reserved subject to availability.

For departures from Basel’s EuroAirport, fares include travel on the Basel Bad to Basel SBB rail route and on the number 50 bus line from the Basel SBB station. The Rail & Fly ticket is not valid for departures from other airports outside Germany, or for domestic rail routes up to the German border. For TUIfly passengers entering the country from abroad, the Rail & Fly ticket is valid from the border for departures from German airports.

The tickets can be used on the day before departure, on the day of departure itself, on the day of return and on the following day. The period between the outward and return journeys may not exceed 12 months. The Rail & Fly ticket allows stopovers on the journey to the airport. Passengers must travel to their destination airport and return to their home railway station via the usual route of travel or on routes dictated by the current timetable. The departure and arrival airport do not need to be the same.

As delays are always possible when public transport is used, passengers should choose a connection that will get them to the departure airport at least two hours before the scheduled departure time. Passengers are themselves responsible for getting to the airport in good time.

27.1 Fare terms and conditions for Rail & Fly

  • Details of currently applicable fares can be viewed on our website (www.tuifly.com) or obtained from the TUIfly Service Centre or from travel agents.
  • Children under the age of 5 travel on Deutsche Bahn rail services free of charge.
  • Whichever booking channel is used (Internet, Service Centre or a travel agent), bookings made shall be subject to TUIfly’s terms for booking amendments.
  • Rail & Fly tickets are not valid for bookings of domestic German flight routes.

27.2 DB ticket
Rail tickets for each journey and passenger (DB tickets) are attached in electronic form to the confirmation of the booked flight, as is the “Fahren und Fliegen” ticket (ticket for the local public transport in combination with a flight). DB tickets will be collected by train staff. The DB passenger coupon remains (uncollected) with the other travel documents and is marked as inspected by rail staff. The “Fahren und Fliegen” ticket shall also remain (uncollected) with the travel documents. Children up to the age of 5 are carried free of charge and travel on the ticket of the person accompanying them. The DB ticket and “Fahren und Fliegen” ticket are valid only in conjunction with a TUIfly booking confirmation and a valid identity card/passport.

27.3 Incorporation of terms and conditions of carriage for passenger trains
Deutsche Bahn AG’s terms and conditions of carriage for passenger trains shall apply.

Hapag-Lloyd Express GmbH
Benkendorffstrasse 22b
30855 Langenhagen
January 2008