Stand:08/01/2019  

GTCC TUI fly

General Terms and Conditions of Business and Carriage

General Terms and Conditions of Business and Carriage of TUIfly Vermarktungs GmbH  for the Sale of Flight Services through the TUI flyWebsite (hereinafter referred to as "General Terms and Conditions of Carriage" / GTCC)

1. Scope, Contractual Relationships, Applicability of the GTCC

1.1
These GTCC specify the conditions for booking flights through the TUI fly Flight Portal. The contractual partner for all of the flight services booked through the TUI fly Flight Portal is TUIfly Vermarktungs GmbH (referred to in the following as "TUI fly flight portal” or “contractual carrier”). The flights are carried out by the airlines specified on the web site and in the booking confirmation (referred to in the following as “actual carrier”).

1.2
In addition to these GTCC, the Special Terms and Conditions of Carriage of TUI fly for the actual carrier company in each case also apply.

2. Contacting TUI fly and the TUI fly Service Centre

2.1
TUI fly can be contacted at the following address:

TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hannover
Germany

2.2
In the following provisions, reference is frequently made to the TUI fly Service Centre. The Service Centre is open from 7.30 to 22.30 (monday to friday) and 8.30 to 21.00 (saturday, sunday and public holiday) Central European Time; the following telephone rates apply:

- In Germany:
  0511 2200 4321

- In Austria:
  0900 190 150 (0.53 €/minute)

- In Switzerland
  0900 190 150 (0.64 CHF/minute)

- In Italy: 899 03 20 31  (0.63 €/minute, mobile phone rates may differ)
- In Spain: 902 012 512 (0.09 €/minute)
- In Great Britain: 020 7048 0143 (local rates apply, mobile rates may differ)
- All other countries*: 0049 180 5 42 41 40 (0.14 €/min. from the German landline telephone network, max. 0.42 €/min. in mobile phone networks plus international service provider fees)

* This number cannot be used for calls from Germany, Austria, England, Italy, Switzerland or Spain.

3. Conclusion of Contract

The contract comes into force upon registration (submission of an offer) and receipt of the booking confirmation in writing via e-mail (acceptance of the offer). The correct first name and last name of the passenger(s) as listed in an official photo identification document or substitute document must be provided during the booking process. Article 7.2 (b) shall apply if an actual passenger is named subsequently.

4. Transportation Services

4.1
The subject of the contract is the provision of the carriage service confirmed in the booking by the actual carrier.

4.2
The TUI fly Flight Portal and the actual carrier shall be entitled to assign performance of air carriage in full or in part to third parties/agents. In this case, the TUI fly Flight Portal and the actual carrier shall employ only airlines which comply with the safety standard of the actual carrier and only if it has been approved by the German aviation authority or the respective, responsible European civil aviation authority. The TUI fly Flight Portal shall inform the passenger of the identity of the actual carrier as soon as this has been established.

4.3
The actual carrier is entitled to change the deployed aircraft or the flight number at any time.

4.4
Carriage with the actual carrier is restricted to the direct flight booked and does not cover any connecting flights. The passenger has sole responsibility for arriving in a timely manner for all departures and connections, including connecting flights and transportation services to/from the airport. Neither the TUI fly Flight Portal nor the actual carrier is liable in this respect; such liability is expressly excluded. Passengers who nevertheless combine various individual flights that can be booked through the TUI fly Flight Portal do so at their own risk, unless the booking is for a fare offered by the TUI fly Flight Portal for a related connecting flight.

5. Fares/Terms of booking and payment

5.1. Airfare
The services and prices confirmed at booking shall apply. The terms of booking and payment are determined by the respective, applicable fare regulations as stated at booking. The confirmed airfare includes the price of air carriage and all applicable taxes, airport charges and other charges, surcharges and fees that were inevitable and predictable at the time of booking, each of which will be itemized separately.

5.2 Subsequent fare increases
(a) The TUI fly Flight Portal reserves the right to increase the airfare previously agreed in the contract of carriage if the period between contract conclusion and the agreed date of air travel exceeds four (4) months and if the circumstances resulting in the increase had not yet occurred before contract conclusion and could not have been predicted by the TUI fly Flight Portal or were unavoidable. An increase in fare is permitted following contract conclusion if fuel prices change, if charges specifically related to aviation are changed or introduced (taxes, fees, premiums, special charges or other aviation related fees for certain services) or if other related fees or costs for emissions certificates are changed or introduced; passengers must be informed immediately regarding such increases, at the latest by 21 days before departure. If a price increase amounts to more than 5% of the base fare for air carriage (excluding taxes, charges and fees), the passenger is entitled to withdraw from the contract of carriage at no charge.

(b) Adjustment charges will be made in the event of an increase (on a per-seat basis) in the costs, fees and charges stated above in Subsection (a), in that this additional amount will be passed on to the passenger. In other cases, the additional costs will be divided by the number of seats on the aircraft.  The TUI fly Flight Portal will subsequently charge passengers the resulting amount per individual seat.

5.3 Payment
(a) (a) Full payment is due immediately upon conclusion of the contract. Payment by instalment is not accepted. In certain countries, governmental or airport authorities may require that passengers pay entry or visa charges directly. These charges are not included in the airfare and must be paid separately by the passenger.

(b) All payments shall be made either with a credit card accepted by the TUI fly Flight Portal or with a SEPA debit transfer  from a German, Austrian, Dutch or Spanish bank account provided by the passenger. Savings accounts cannot be debited or otherwise used for payment. Payment by SEPA debit transfer is only possible if there are at least 9 days between the day of booking and the day of departure.

(c) If a credit card company or bank refuses to honour the payment required under the contract, i.e. the amount transferred to the TUI fly Flight Portal by the customer’s bank or credit card company is charged back, either in full or in part, or otherwise made invalid, a chargeback fee of EUR 10.00 (GBP 8/USD 16/CHF 12/CZK 210/SEK 90) shall be charged per booking. If TUI fly must send a second payment reminder, the TUI fly Flight Portal reserves the right to charge an administrative fee of EUR 5.50 (GBP 4/USD 9/CHF 7/CZK 140/SEK 50) in addition to interest charges at the statutory rate. In the cases described above, the customer reserves the right to demonstrate that the TUI fly Flight Portal incurred no (or less) damage/loss than the damage claimed via the chargeback or administrative fee.

(d) Payments shall be used to offset the oldest debt first. Payment which is not sufficient to cover the entire debt will first be used to offset the interest and only then to offset principal debt.

(e) If the airfare has still not been paid after a reminder has been issued and a deadline set for payment, the TUI fly Flight Portal shall withdraw from the contract of carriage and cancel the booking, subject to the agreed administrative fee according to Section 7.3 (b). If stipulating a period for payment prior to departure is impracticable due to the imminence of the departure date, a payment deadline may not be set. In this case, the TUI fly Flight Portal can withdraw from the contract and the claim to carriage by the respective airline shall no longer apply.

6. Booking and rates

6.1 Booking
(a) A booking is only valid for the flight booked and the persons listed in the booking. At the airport, name changes can only be made in the case of certified changes made by the civil registrar between the booking and departure.


(b) No tickets are issued for bookings made online, by telephone or in travel agencies. A booking number is provided. This booking number must be presented at the check-in desk together with a valid identification document (personal identification, passport) or entered during web check-in. The full name (i.e. first and second names) specified during booking must match that in the identification document(s). If the booking number and official photo identification document are presented at the airport desk by someone other than the person entitled to carriage or a refund, the TUI fly Flight Portal shall have no liability towards the entitled person if carriage or a refund is provided in good faith to the person presenting the documents.


6.2 Fares
(a) The processing fees listed in Section 7 apply for rebooking and cancellation and for naming a replacement passenger for flights carried out by TUI fly airlines.


(b) The “connecting flight rate” (i.e. a special rate for flights with a change of aircraft) allows several consecutive flight legs on routes served by TUI fly to be booked directly in a single booking. This enables passengers to travel to those destinations in the route network to which no direct flights are available from the place of departure. Flights subject to the “connecting flight rate” can be booked only if the fare for the desired route is available in the booking system. To combine other flight legs into one journey, passengers can book each leg separately. In this case, the general provisions covering flight bookings shall apply.
Unless expressly specified to the contrary, the provisions of these GTCC and the applicable STCC of the respective airline shall also apply in unrestricted form to flights subject to the “connecting-flight rate”.


7. Booking amendments

Booking amendments/passenger substitution/cancellation and passenger no-show

7.1 Change in booking
7.1.1 (a) A booking is deemed to have been changed when, at the customer’s request, the flight number, the destination, or the airport of the departing or return flight are changed before the passenger has boarded the flight (outward or return flight).

(b) As long as the booked fare permits rebooking (see Section 7.1.2), a rebooking can be made in the period up to two (2) hours before the booked departure, subject to availability. The surcharges listed in Section 7.2 (b) must be paid.

(c) All payments shall be made either with a credit card accepted by the TUI fly Flight Portal or with a SEPA debit transfer from a bank account provided by the passenger. Savings accounts cannot be debited or otherwise used for payment. Payment by SEPA debit transfer is only possible if there are at least 9 days between the day of booking and the day of departure.

(d) (d) After the fare has been booked, bookings can be changed online or by calling the Service Centre (for contact information and fees, see Section 2). Subject to official approval at the destination, the booking can be changed to a later flight only if that flight is scheduled within a maximum of six (6) months after the outward bound flight originally booked.

(e) Rebooking from a domestic to an international flight or from international to domestic is not permitted.

(f) Rebooking a flight to one with another airline on the same route or even on another route is not permitted.

7.1.2 For some of the airlines that can be booked at www.tuifly.com, rebooking is subject to the following special conditions that differ from or supplement those above:

(a) If a flight booked with the airline TUI fly (X3) can be rebooked and the conditions of the rebooking depend on the fare booked. Relevant information and the specific conditions can be found in the respective offers on the website and in your booking confirmation. Fares that can be rebooked must be rebooked within a period that ends two hours before the scheduled departure. The surcharges listed in the fare conditions must be paid. Fees are charged per passenger. In addition, if the alternative fare costs more than the original fare, any difference must be paid. However, if the fare for the alternative flight is lower, a refund cannot be made.

(b) For flights booked with Germanwings/Eurowings neither the flight destination nor the departure or return airport can be changed in a rebooking. Rebooking must be completed in a period that ends two (2) hours before the scheduled departure. A processing fee of EUR 70 (domestic German flights, including VAT) will be charged per person and route for rebooking on short and mid-length routes; on longer routes this processing fee amounts to EUR 90 per person and route. In addition, if the alternative fare costs more than the original fare, any difference must be paid. However, if the fare for the alternative flight is lower, a refund cannot be made.

(c) For flights booked with SunExpress, rebooking is generally possible within a period of up to 8 days before the scheduled departure for a fee of EUR 40. Within a period of 3 to 7 days before the scheduled departure, the rebooking fee is EUR 75 per person and route in addition to the difference between the original and the alternative fare, if more expensive. Rebooking within 48 hours of the scheduled departure is not possible.

(d) Rebooking flights booked with Pegasus airlines is subject to special conditions that depend on the fare booked. For flights booked at the Super fare, rebooking within a period of up to 72 hours before departure is possible for a processing fee of EUR 33 per route and person. Rebooking within a period of up to 24 to 72 hours before departure is possible for a processing fee of EUR 55 per route and person. Rebooking within 24 hours before departure is not possible. For flights booked at the Flex fare, rebooking within a period of up to 72 hours before departure is possible for a processing fee of EUR 33 per route and person. Rebooking within a period of up to 2 to 72 hours before departure is possible for a processing fee of EUR 55 per route and person. Rebooking within 2 hours before departure is not possible. In addition, if the alternative fare costs more, any difference must be paid. However, if the fare for the alternative flight is lower, a refund cannot be made. If a flight is booked at a promotional fare (special fare), it cannot be rebooked under any circumstances.

(e) Rebooking flights booked with Condor airlines is subject to special conditions that depend on the fare booked. Rebooking is only possible within the same season (summer season May 1 – October 31 / winter season November 1 – April 30 within the same year) and is subject to retention of the original route type (short, mid-length or longer route). Rebooking is only possible within a period of up to 24 hours before departure. A processing fee of EUR 50 will be charged per person and route for rebooking on short and mid-length routes; on longer routes this processing fee amounts to EUR 70 per person and route. In addition, if the alternative fare costs more, any difference must be paid. Flights with higher original prices can only be rebooked to flights at lower fares if the original flight price is paid.

(f) For flights booked with Lufthansa neither the flight destination nor the departure or return airport cannot be changed in a rebooking.
Rebooking these flights is subject to special conditions that depend on the fare booked. Fares that can be rebooked must be rebooked within a period that ends two (2) hours before the scheduled departure. The surcharges listed in the fare conditions must be paid. Fees are charged per passenger. The specific prices and conditions can be found in the respective offers on the website and in your booking confirmation. In addition, if the alternative fare costs more, any difference must be paid. However, if the fare for the alternative flight is lower, a refund cannot be made.

(g) For flights booked with Transavia, rebooking is generally possible within a period of up to 2 hours before the scheduled departure for a fee of EUR 50 per person and route in addition to the difference between the original and the alternative fare, if more expensive. Neither the destination nor the airport can be changed in the rebooking.

(h) For flights booked with Vueling, rebooking is generally possible on short and mid-length routes within a period that ends 2 hours before the scheduled departure for a fee of EUR 50 per person/EUR 5 per child and route in addition to the difference between the original and the alternative fare, if more expensive. Neither the destination nor the airport can be changed in the rebooking.


7.2 Substitute

7.2.1 (a) Within a period of up to two (2) hours before the scheduled flight departure, the person who booked the flight can name a substitute person to take the flight. The surcharges listed in (b) must be paid. If an outbound and an inbound flight were booked together, a substitute cannot be designated for just one of the routes booked. Passenger names can be changed only by calling the TUI fly Flight Portal Service Centre (for contact information and fees, see Section 2). The person who booked the flight and the substitute person are jointly and severally liable. The TUI fly Flight Portal reserves the right to refuse the passenger substitution if the person does not meet the special requirements of the flight or if statutory requirements or official regulations oppose the substitution.

(b) For changed bookings or name changes, a processing fee of EUR 33 (CHF 50/CZK 870/GBP 29/SEK 340/USD 46) will be charged for short and mid-length flights, EUR 60 (CHF 88/CZK 1,570/GBP 53/SEK 620/USD 84) for international flights, and EUR 39.27 per person and route for domestic German routes. In addition, if the current, alternative flight price/fare is more expensive, any difference must be paid. However, if the fare is lower, a refund cannot be made. If a rebooking and a name change are made at the same time, the fees are doubled (one for the rebooking and one for the name change).

7.2.2 For some of the airlines that can be booked at www.tuifly.com rebooking is subject to the following special conditions that differ from or supplement those above:

(a) For flights booked with TUI fly airlines, a substitute passenger cannot be named (a name change cannot be made) in connection with the Pure fare. If a flight is booked as a combination of the Pure and Perfect fares or as a combination of TUI fly with another airline as an outbound or inbound flight, a substitute passenger cannot be named (a name change cannot be made) at any time for any flight in the round trip booking.

(b) If a flight is booked with SunExpress, a passenger substitution is not possible.

(c) For flights booked with Pegasus airlines, a substitute person cannot be named (a name change cannot be made) at any time. If a flight is booked as a combination of Pegasus with another airline as an outbound and inbound flight, a substitute passenger cannot be named (a name change cannot be made) at any time for any flight in the round trip booking.

(d) If a flight is booked with Condor, a passenger substitution can only be made in the period up to 24 hours before the departure of the first leg of the flight. For naming a substitute passenger, a processing fee of EUR 50 will be charged per person and route on short and mid-length routes; on longer routes (a flight time of 5 hours or more) this processing fee amounts to EUR 70 per person and route. Rebooking is free for infants (less than 2 years old). If a substitute passenger is named, both the contracting party and the substitute passenger are jointly and severally liable for the payment of any difference in price between the original and alternative flights.

(e) If a flight is booked with Germanwings/Eurowings, a passenger substitution can only be made in the period up to two (2) hours before the departure of the first leg of the flight. For naming a substitute passenger, a processing fee of EUR 70 (domestic German flights, including VAT) will be charged per person and route for short and mid-length routes; on longer routes this processing fee amounts to EUR 120 per person and route. In addition, if the alternative fare costs more, any difference must be paid.

(f) For flights booked with Lufthansa, a substitute person cannot be named (a name change cannot be made) at any time.

(g) For flights booked with Transavia, a substitute passenger can be named within a period of up to 2 hours before the scheduled departure for a fee of EUR 50 per person and route in addition to the difference between the original and the alternative fare, if more expensive. If a route in a booking is not flown with Transavia, the conditions for passenger substitutions may differ and in certain circumstances, a name change may not be possible. In this case, a substitute passenger cannot be named for any part of the flight booking.

(h) For flights booked with Vueling, a substitute passenger can be named for the booked fare within a period of up to 2 hours before the scheduled departure on short or mid-length routes for a fee of EUR 50 per person and route in addition to the difference between the original and the alternative fare, if more expensive.

(i) For flights booked with Vueling, a substitute traveller can be named for the respective booked flight in the period up to 2 hours before the scheduled departure time on short and mid-length routes for a surcharge of EUR 50 per person and route. If the current price of the respective fare is higher, the difference must also be paid.


7.3 Cancellation and passenger no-show

(a) To cancel a booked flight or another service, the TUI fly Flight Portal Service Centre must be contacted before departure (for contact information and costs, see Section 2) and the booking number provided.

(b) When flight bookings are cancelled, the price for air carriage included in the airfare shall not be refunded. Due to the administrative overhead involved with a cancellation, TUI fly charges the passenger an additional processing fee in the amount of EUR 15 (CHF 21/CZK 370/GBP 13/SEK 140/USD 21) per cancelled flight and person. The Ticket Service Charge shall not be refunded. Other payments made by the passenger up to this amount shall be withheld or the passenger may be required to pay the difference. In the cases described above, the customer reserves the right to demonstrate that TUI fly incurred no (or less) damage/loss than the damage claimed via the processing fee.

(c)The passenger is no longer entitled to carriage and the provisions in Subsection (b) shall be applied accordingly if the passenger fails to appear at the check-in desk no later than 45 minutes prior to the scheduled departure time (60 minutes before departure for flights from Tel Aviv and Algiers) or cannot present all required travel documents and a boarding pass. The above also applies for checking in online if passengers do not arrive at the boarding gate at the time before departure as listed on the boarding pass received online and with the boarding pass and allowed baggage in their possession.

(d) Cancellations and refunds due to absence at the time of departure of Lufthansa flights are subject to the respective fare regulations. Refunds depend on the fare booked.

8. Seat reservations

8.1 Standard Seats
For many flights, a seat reservation can be made within a period of up to 5 hours before the scheduled departure by paying a non-refundable processing fee online during the booking process pr by telephone in the TUI fly Service Centre (for contact information and costs, see Section 2). The processing fee is calculated based on the booked flight leg, per person and route:

Destination

 Standard Seat

The Balearic Islands, Bulgaria, Croatia, Austria  
7 €

Greece, Portugal (mainland), Spanien (mainland), Tunisia, Turkey, Cyprus

10 €
Egypt, Madeira, Morocco, the Canary Islands, Tel Aviv 13 €
The Cape Verde Islands

15 €

Destination

Front Seat

The Balearic Islands, Bulgaria, Croatia, Austria
12 €

Greece, Portugal (mainland), Spain (mainland), Tunisia, Turkey, Cyprus

15 €
Egypt, Madeira, Morocco, the Canary Islands 18 €
The Cape Verde Islands

20 €



8.2 XL-Seats
To book an XL seat in the emergency exit row, TUI fly charges a non-refundable processing fee calculated based on the flight route booked. The fee is charged per person and route. is calculated based on the flight route booked. The fee is charged per person and route.


Destination

 XL-Seat

The Balearic Islands, Bulgaria, Croatia, Austria 20 €

Greece, Portugal (mainland), Spain (mainland), Tunisia, Turkey, Cyprus

25 €
Egypt, Madeira, Morocco, the Canary Islands, Tel Aviv 30 €
The Cape Verde Islands

40 €

If you reserve an XL seat at the check-in desk at the airport, a fee of EUR 40 will be charged for all destinations. XL seats are not offered on all routes or all aircraft.

 

8.3 Comfort seats/Comfort seats mid-row 

To book a comfort seat/comfort seat mid-row TUI fly charges a non-refundable processing fee calculated based on the flight route booked. The fee is charged per person and route:

Destination

Comfort seat

The Balearic Islands, Bulgaria, Croatia, Austria 25 €

Greece, Portugal (mainland), Spain (mainland), Tunisia, Turkey, Cyprus

30 €
Egypt, Madeira, Morocco, the Canary Islands, Tel Aviv 35 €
The Cape Verde Islands

45 €



Destination

 Comfort seat mid-row

The Balearic Islands, Bulgaria, Croatia, Austria  20 €

Greece, Portugal (mainland), Spain (mainland), Tunisia, Turkey, Cyprus

25 €
Egypt, Madeira, Morocco, the Canary Islands, Tel Aviv 30 €
The Cape Verde Islands

40 €



8.4
Due to the regulating agency's security restrictions, the following persons are not permitted to sit in the emergency exit rows:

  • Babies and children below the age of 16
  • Those who travel with pets in the cabin
  • Expectant mothers
  • People with physical and/or mental disabilities
  • People with limited mobility due to body size, illness or age
  • Person accompanying a passenger who needs assistance in an emergency situation (e.g. infant/child)
  • People who do not understand, speak or write German or English

In addition, the use of an extension belt is not permitted in the emergency exit rows.

By reserving a seat in the emergency exit row, you confirm that these criteria do not apply to you or the people for whom the booking is made and that you will be supportive of the cabin crew in case of an emergency. If this is not the case,  the airline is entitled to assign the respective people to other seats without refunding the processing fee. In questionable cases, the decision of the cabin crew is final.

9. Bookings for Children and Young Adults

9.1
(a) Notification is required for the carriage of infants (from birth through age 2, e.g. until their 3rd birthday). The age of the child upon boarding the flight applies; for round trip flights, the age when boarding the return flight applies. Each adult may accompany only one (1) infant. Infants are not entitled to a seat. Transportation of an infant in a child seat requires that a seat be booked at full price.

(b) Infants (up to 2 years of age, e.g. until their 3rd birthday) can fly seated on the lap of an adult at a reduced infant fare of EUR 15 per route on international short and mid-length flights (CHF 22/CZK 400/GBP 12/SEK 160/USD 24).

(c) The infant fares for flights on other airlines that can be booked on the TUI fly Flight Portal are displayed automatically based on the age entered during the booking request; for other information, see the fare conditions provided during the booking

9.2

Children between the ages of 2 and 12 receive a discount on some of the airlines that can be booked via the TUI fly Flight Portal on the one-way flight price; taxes and fees are additional. The reduced flight price is displayed automatically based on the age entered during the booking request; for other information, see the fare conditions provided during the booking.

10. Check-in/Required travel documents to be carried

10.1
At some German airports, for flights with certain airlines, passengers can check in on the evening before the flight. In addition, some airlines offer a web check-in option. Information regarding these check-in options and the respective requirements is available directly from the respective airline.

10.2
Check-in options for flights with TUI fly:

10.2.1
Check-in at the airport check-in desk:

  • Afee of EUR 5 per person (aged 2 and older)
  • Free for the following passengers:
    • Passengers who booked a Perfect fare
    • People with impaired vision and/or mobility
    • Unaccompanied children with booked attendant service
    • Groups of more than 9 people per booking

10.2.2
The online check-in process at http://tuifly.com is only available for TUI fly airline flights starting 30 days before departure until 5 hours before the flight. If a seat was reserved, online check-in is free. If a seat was not reserved, check-in starts 48 hours before departure. For passengers listed in section 10.2.1., check-in at the airport is also free for a Pure fare booking.

10.2.3
The rules listed in STCC TUI fly Sections  6.1.2, 6.2 and 6.3 (Fees for checked baggage) remain unaffected by the provisions mentioned above mentioned.

10.2.4
If a flight with TUI fly airlines is part of a tour operator booking or was booked using a third party provider, other conditions may apply. This information is available from the respective contractual partner or tour operator.

10.3
Passengers must appear at the check-in desk no later than 45 minutes prior to the scheduled departure time (60 minutes before departure for flights from Algiers) and be in the possession of a boarding pass. If passengers do not arrive on time, they are not entitled to carriage and the provision pertaining to a no-show (7.3 (b) of this STCC) applies. The passenger is still obligated to pay the price of the flight. The above also applies for passengers who complete web check-in if they do not arrive at the boarding gate at the time before departure as listed on the boarding pass received online and with the boarding pass and allowed baggage in their possession.

10.4
The booking number and valid photo identification (i.e. passport or identity card) are required for check-in. It is recommended that the booking confirmation be presented. Valid photo identification must also be presented for children and adolescents. For international flights, a valid passport or identity card must be carried, along with any visa or additional documents required by the country of destination. This also applies for children and adolescents. Check-in will be refused for passengers without these documents. Passengers are responsible for carrying all documentation necessary for entering and leaving the country of destination. Passengers who check in online must also carry all of the above documents. In this case, they are also required to present their printed online boarding pass in a timely manner for boarding.

10.5
Passengers are obliged to ensure that the name stated on the ticket is identical with the surname stated in the passenger's identity card or passport. The passenger may otherwise be refused carriage.
If the names are not identical – especially in the case of return flights from abroad – in some cases, authorities may not permit the passenger to leave the country. In such cases, the TUI fly Flight Portal and/or the actual carrier are not liable for return carriage, unless TUI fly Flight Portal and/or the actual carrier is responsible for the difference between the names.

11. Compliance with entry and exit requirements; required documents

11.1
The passenger alone is responsible for obtaining the travel documents necessary for entry and departure, visas and doctor's certificates, certificates of vaccination and the like required by the passport, visa and health regulations of the respective, applicable countries for themselves and for any children and/or animals accompanying them and for presenting these at check-in. In particular, the TUI fly Flight Portal would like to emphasize the visa requirements for foreign nationals.

11.2
Passengers are responsible for the completeness of the required documentation; this also applies to infants (for whom there must be an entry in the passport or ID of the parent or legal guardian). Certain countries require children or adolescents under the age of 18 to present an authorization form completed by their parent or legal guardian. If these requirements are not met, carriage can be denied.

11.3
The actual carrier is legally obligated to refuse carriage if the entry and exit requirements for the country of departure or destination are not met or if the required documentation/certification is not presented.

11.4
In accordance with the “Special regulations for specific types of flight in commercial non-scheduled services to destinations outside the European Economic Area” (e.g. Tunisia, Egypt, Morocco and Croatia), carriage may take place only in connection with a package deal, and the following must be clearly printed on the flight documents: “Valid only as part of a package deal”. The following must also be stated on the ticket: name of tour operator, name of passenger, name of air carrier, and dates of outward and return flights. If this is not the case, the passenger is entitled neither to travel nor to reimbursement of the airfare.

11.5
In the instances specified in Sections 11.1 through 11.3, the actual carrier is entitled to refuse travel in the event that passengers fail to comply with the regulations. Any costs or disadvantages arising from the failure to observe these requirements shall be incurred by the passenger.

12. Flight time changes

The TUI fly Flight Portal and the actual carrier shall endeavour to the best of their ability to ensure punctual carriage of passengers and baggage. However, for reasons related to flight operations, the announced flight times are subject to change to a reasonable extent. The actual carrier shall endeavour to keep any changes in flight times to a minimum and the TUI fly Flight Portal shall notify passengers of these changes as soon as possible.

13. Prohibited baggage

(a) Generally prohibited baggage
For safety reasons, the following materials and items are not permitted in either carry-on or checked baggage and will not be carried:
(1) Briefcases or security-type attaché cases with installed alarm devices, or incorporated lithium batteries and/or pyrotechnic material;
(2) Explosive devices, including detonators, fuses, grenades, mines and explosives;
(3) Explosive materials, ammunition, fireworks or signal rockets;
(4) Gases: flammable, non-flammable, frozen or poisonous, e.g. camping gas or aerosols, propane and butane;
(5) Flammable liquids such as bleaches, peroxides, petrol and methanol;
(6) Flammable solids and reactive substances, including magnesium, lighters, fireworks, flares;
(7) Cigarette lighters;
(8) Oxidizers and organic peroxides (including bleach), car body repair kits;
(9) Toxic or infectious substances, including rat poison, infected blood and pathogens;
(10) Radioactive material, including medicinal or commercial isotopes;
(11) Corrosives (such as mercury), which may be contained in thermometers, acids, alkalis and wet-cell batteries filled with battery fluid, corrosives and vehicle batteries;
(12) Fuel-containing components of vehicle fuel systems;
(13) Magnetized materials and all hazardous items as listed in the IATA Dangerous Goods Regulations.
The above provisions do not apply to medicines and medical appliances, toiletries or alcoholic drinks, provided these are carried only in small quantities for personal use. Smoking paraphernalia such as one lighter (except petrol cigarette lighters) or one package of matches are permitted to be carried only on the passenger’s person.

Please note: The use of mobile phones without a flight mode (please note that electronic devices that have transmission/reception functions but do not have a flight mode are not permitted to be used on board), broadcasting devices, television receivers, remote-controlled toys, UMTS, radio receivers, GPS receivers, end user devices with Bluetooth capability (wireless keyboards, headphones, etc.) and similar items are also prohibited for safety reasons. The use of other electronic equipment is subject to the prior permission of the crew. For further information, please contact the actual carrier or the crew on board. This also applies for electronic cigarettes.

(b) Items prohibited in checked baggage
Checked baggage is not permitted to contain fragile items or items that can spoil or valuable items, e.g. money, jewellery, precious metals, gemstones, computers, laptops, cameras, mobile telephones or other electronic devices, transferable securities, stock certificates and other valuable paperwork or commercial documents, samples, identification documentation, house or vehicle keys, medications and/or devices (hearing aids, braces, glasses) that the passenger needs.

Passengers are not permitted to carry the following items in checked baggage:
Individually brought lithium batteries or lithium accumulators (as used in electronic consumer goods such as laptop computers, mobile phones, power banks, watches or cameras) may only be carried in carry-on baggage. Carry-on baggage may not contain more than two separate lithium batteries or accumulators with a maximum rating of 100Wh.

Explosive or incendiary materials or explosive or incendiary devices that can or appear to be able to cause serious injury or endanger the safety and security of the aircraft, including:


(4) Tools
Tools that can be used to cause serious injury or to endanger the safety or security of the aircraft, including:

  • • Ammunition
  • • Blasting caps
  • • Detonators and fuses
  • • Mines, grenades or other explosives used in the military
  • • Fireworks and other pyrotechnical products
  • • Smoke-generating canisters or cartridges
  • • Dynamite, gunpowder or plastic explosives

(c) Items prohibited in carry-on baggage

(1) Guns, firearms and weapons

Any item that is capable, or appears capable, of being used to cause serious injury by discharging a projectile, including:

  • • Firearms of all kinds, such as pistols, revolvers, rifles, shotguns
  • • Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
  • • Component parts of firearms, excluding telescopic sights
  • • Compressed air and CO2 guns, such as air pistols, spring-loaded pistols, pellet guns and rifles, and ball bearing guns (BB guns)
  • • Signal flare guns and starter pistols
  • • Bows, cross bows and arrows
  • • Launching devices for harpoons and spears
  • • Slingshots and catapults

(2) Stunning devices

Devices designed specifically to stun or immobilize, including:

  • • Devices for shocking, such as stun guns, tasers and stun batons
  • • Devices for stunning and killing livestock
  • • Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays

(3) Pointed or sharp items

Pointed or sharp items that can be used to cause serious injury, including:

  • • Chopping tools, such as axes, hatchets and cleavers
  • • Ice axes and ice picks
  • • Razor blades
  • • Carpet knives
  • • Knives with blades longer than 6 cm
  • • Scissors with blades longer than 6 cm as measured from the pin
  • • Martial arts devices that are pointed or sharp
  • • Swords and sabres

(4) Tools

Tools that can be used to cause serious injury or to endanger the safety or security of the aircraft, including:

  • • Crowbars
  • • Drills and drill bits, including portable power drills
  • • Tools with a blade or shaft longer than 6 cm that could be used as weapons, such as screwdrivers or chisels
  • • Saws, including portable power saws
  • • Blowtorches
  • • Industrial bolt guns and pneumatic nail guns

(5) Blunt objects

Objects capable of being used to cause serious injury when used to hit, including:

  • • Baseball and softball bats
  • • Clubs and batons, such as billy clubs, blackjacks and night sticks
  • • Clubs and batons, such as billy clubs, blackjacks and night sticks
  • • Martial arts equipment

(6) Explosive and incendiary substances and devices

Explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

  • • Ammunition
  • • Blasting caps
  • • Detonators and fuses
  • • Replica or imitation explosive devices
  • • Mines, grenades or other explosives used in the military
  • • Fireworks and other pyrotechnical products
  • • Smoke-generating canisters or cartridges
  • • Dynamite, gunpowder or plastic explosives

(7) Carrying liquids on board an aircraft (Directive (EC) No. 1546/2006)

For safety and security reasons with regard to civil air traffic, the European Union has limited the amount of liquids that passengers are allowed to have on board in carry-on baggage. In this regard, please note that liquids must be carried in individual containers with a maximum capacity of 100 ml or a comparable amount. The filling quantity printed on the container is critical factor. All individual containers must fit into a transparent, resealable plastic bag with a maximum capacity of one (1) litre. The plastic bag must seal easily and completely. Plastic bags are not allowed to be sealed with closure devices. Each passenger is allowed one (1) bag.
Liquids include the following: Gels, pastes, mixtures of liquids and solids, such as toothpaste, hair gels, beverages, soups, syrup, perfume and other items with a similar consistency as well as the contents of pressurized containers, such as shaving cream and hair spray.
Exceptions can be made if the liquid will be used during the period of travel, either for medical or special dietary reasons, including baby food. If required, the passenger must be able to prove the authenticity of the liquid for which an exception was made.

As of 31 January 2014, liquids from the duty free shops from any airport or aircrafts are generally allowed to be carried in carry-on baggage. The prerequisite is that the liquid be packaged together with the receipt of purchase in an undamaged, sealed security bag that can be checked with special controlling technology. Liquid medications and special liquid food are also examined using this controlling technology. The security bag is not allowed to be opened before reaching the final destination airport. All liquids must be able to be taken out of the baggage and presented separately for the aviation security check. If the safety of a liquid cannot be absolutely established, the liquid is not allowed to be carried in carry-on baggage. In case of questions, you can contact your airport or the federal police.

14. Damage to, and loss of, baggage

14.1 General provisions

(a) Liability for damage to baggage will be assumed only if the damage is caused when the baggage is under the care of the TUI fly Flight Portal and/or the actual carrier and subject to the existence of a valid contract of carriage.

(b) Liability for loss or delay of or damage to baggage is limited in accordance with the provisions in Section 14.2 (c).

(c) The purchase of baggage insurance is recommended.

(d) If the weight of the checked baggage is not indicated on the baggage tag, it will be assumed that the overall weight of the checked baggage does not exceed the free baggage allowance for the relevant class of carriage.

(e) The TUI fly Flight Portal and/or the actual carrier shall not be responsible for any damage caused by a passenger's baggage. If any items in a passenger's baggage cause damage to the baggage of another passenger, to the property of the TUI fly Flight Portal and/or the actual carrier or third parties, the owner of the baggage shall be liable for the resulting damage.

(f) The liability of the TUI fly Flight Portal and/or the actual carrier shall always be limited to the proven damage. The compensation payable for the damage shall be reduced in the case of contributory negligence. The liability provisions specified in Section 14.2 (e) shall also apply.

14.2 Reporting of damage to, or loss of, baggage

(a) Any damage must be immediately reported to the actual carrier’s handling agent at the destination airport; this involves the passenger filing a damage report.

(b) In the event of damage to baggage, all claims are excluded unless the person entitled to delivery notifies the TUI fly Flight Portal and/or the actual carrier of this damage immediately (or, at the latest, within seven days from the date of receiving the baggage).

(c) If there are delays in the delivery of baggage, all claims are excluded if the TUI fly Flight Portal and/or the actual carrier is not notified of the loss immediately (or no later than 21 days after the baggage has been made available).

(d) All complaints (as defined in Sections 14.2 (b) and (c) above) must be made in writing and delivered or sent within the specified time limits.

(e) Receipt of baggage without submission of a written complaint constitutes prima facie evidence that the same has been delivered undamaged and in accordance with the contract of carriage. Suitcases and similar bags must be fit for purpose (in terms of protecting their contents) and able to withstand scratches and pressure.

(f) Loss of baggage must also be reported immediately to the carrier’s handling agent upon arrival at the respective airport. Details of the loss will be recorded and entered into a worldwide search system.

15. Cancellation/termination of the contract

15.1
If carriage by air is severely obstructed, jeopardized or impaired by acts of force majeure (e.g. war, civil commotion, natural disasters) which were unforeseeable at the time of conclusion of contract, both parties shall be entitled to withdraw from the contract and the actual carrier shall be entitled to cancel the flight. In case of cancellation prior to departure, the TUI fly Flight Portal shall refund the paid fare.

15.2
The TUI fly Flight Portal shall be entitled to withdraw from the contract and the actual carrier shall be entitled to cancel the flight if performance of the flight is severely obstructed, impaired or rendered impossible due to circumstances beyond the control of the TUI fly Flight Portal and/or the actual carrier, such as strikes by air traffic control or at the airport, or due to orders by public authorities which are beyond the control of the TUI fly Flight Portal and/or the actual carrier (e.g. a ban on entering certain airspace or on landing).

16. Passenger Rights in Case of Flight Irregularities

If transportation is denied, cancelled or significantly delayed, in accordance with EC Regulation No. 261/2004, passenger rights are implemented exclusively with regard to the actual carrier airline and passengers must contact this airline directly with respect to these rights. The TUI fly Flight Portal is not an actual carrier airline. The TUI fly Flight Portal Service Centre (cf. Section 2.2) shall provide passengers with the airline’s contact information as required.

17. Liability of the TUI fly Flight Portal and/or the Actual Carrier

17.1 General provisions (a) Liability in connection with the carriage of passengers, freight and baggage inside and outside the European Community is subject to the liability restrictions of the German Civil Aviation Act, EC Regulation No. 2027/97 of 9 October 1997 as amended by EC Regulation No. 889/02 ("EC Regulation 2027/97”), the Convention for the Unification of Certain Rules of International Carriage by Air of 28 May 1999 ("Montreal Convention"), or the Warsaw Convention for the Unification of Certain Rules relating to International Carriage by Air of 12 October 1929 as amended by the Hague Protocol of 28 September 1955, depending on whether the case involves national or international carriage as defined in the Warsaw Convention or Montreal Convention.

(b) The liability of the TUI fly Flight Portal and/or the actual carrier shall never exceed the level of the proven damage. The TUI fly Flight Portal and/or the actual carrier shall be liable for indirect and/or consequential damage only if the damage is attributable to gross negligence or intent on the part of the TUI fly Flight Portal and/or the actual carrier. The foregoing exclusion of liability shall not apply to indirect and/or consequential damage resulting from injury to life, body or health of a person due to infringement of an obligation caused by negligence on the part of the TUI fly Flight Portal and/or the actual carrier.

(c) If the damage is attributable to contributory negligence on the part of the damaged party, the standards of the applicable law relating to exclusion or reduction of compensation obligations in cases of contributory negligence by the damaged party shall apply. This shall apply accordingly if the damaged party fails to satisfy his/her obligation to keep the damage to a minimum.

(d) The TUI fly Flight Portal and/or the actual carrier shall not be liable for damage caused in fulfilment of government regulations or because passengers fail to satisfy their obligations pursuant to these regulations.
(e) Only in cases of intent or gross negligence shall the TUI fly Flight Portal and/or the actual carrier be liable for errors or omissions in flight schedules or other publications of flight times, for information supplied by agents, employees or authorized representatives of the TUI fly Flight Portal and/or the actual carrier relating to dates, departure and arrival times or flight performance.

(f) The exclusion and restriction of liability on the part of the TUI fly Flight Portal and/or the actual carrier shall also apply accordingly in favour of agents, employees or representatives of the TUI fly Flight Portal. The total sum to be paid in compensation by the TUI fly Flight Portal and/or the actual carrier and/or the aforesaid persons shall not exceed the maximum statutory and contractual liability sums which apply to the TUI fly Flight Portal and/or the actual carrier.

g) Unless otherwise explicitly specified, none of these conditions refers to a waiver of the liability exclusions which apply to TUI fly and/or the actual carrier or pursuant to the Warsaw Convention, the Montreal Convention, European or national legislation.

17.2 Personal injury
(a) In case of carriage solely within the Federal Republic of Germany, the liability of the TUI fly Flight Portal and/or the actual carrier to a passenger for death, physical injury or damage to health shall be regulated by the German Civil Aviation Act, EC Regulation 2027/97 and these GTCC as well as the STCC; in the case of international carriage as defined in the Warsaw Convention or the Montreal Convention, this liability shall be regulated by the provisions of the applicable Convention, EC Regulation 2027/97 and these Terms and Conditions of Carriage; in all other cases, this liability shall be regulated by the applicable laws and these GTCC.

(b) The liability limits pursuant to the provisions of Article 22 (1) of the Warsaw Convention or any comparable national or European aviation regulations shall not apply to claims for compensation against the TUI fly Flight Portal and/or the actual carrier for death, physical injury or damage to health. For claims up to a liability sum of 100,000 Special Drawing Rights (SDR) of the International Monetary Fund, the TUI fly Flight Portal and/or the actual carrier shall not be entitled to plead the defences pursuant to Article 20 (1) of the Warsaw Convention or any comparable national or European aviation regulations. The defences pursuant to Article 21 (2) of the Montreal Convention and other defences pursuant to European and national legislation and pursuant to these GTCC shall apply to claims for compensation in excess of the aforesaid sum.

(c) Unless otherwise specified in the above Section 17.2 (b), the defences specified in the Warsaw Convention or the Montreal Convention and the applicable European or national legislation shall apply without restriction.

(d) In case of accidents in which a passenger is killed or injured, the TUI fly Flight Portal and/or the actual carrier shall make an advance payment immediately, no later than 15 days after identification of the natural persons entitled to compensation, to satisfy the immediate economic requirements relative to the severity of the case concerned. In case of death, the aforesaid advance payment shall amount to a minimum sum in euros equivalent to SDR 16,000 per passenger. The advance payment does not constitute any recognition of liability and may be deducted from any subsequent sums paid due to the liability of the TUI fly Flight Portal and/or the actual carrier. The advance payment need not be repaid, except in cases of Article 20 of the Montreal Convention or in case of contributory negligence on the part of the passenger, or in cases where it is subsequently proved that the person who received the advance payment was not entitled to compensation or was responsible or jointly responsible for the damage due to negligence.

(e) If passenger is transported whose age, mental or physical condition is such that carriage constitutes a risk for the passenger, the TUI fly Flight Portal and/or the actual carrier shall not be liable for personal injury (including death) if caused by the passenger's condition. Passengers for whom carriage may constitute a risk due to the reasons listed above are obliged to inform the TUI fly Flight Portal and/or the actual carrier in advance to allow the airlines to check whether and under which circumstances carriage can be effected without risk. In case of doubt, the pilot in command shall be entitled to refuse carriage.

17.3 Damage to Baggage
(a) The liability of the TUI fly Flight Portal and / or the actual air carrier for delay, damage, destruction or loss of baggage in international carriage, subject to the application of the Warsaw Convention, is limited to a sum of EUR 27.35 per kilogram for checked baggage and to a maximum sum of EUR 547.00 per passenger for hand baggage. In the case of domestic or international carriage as defined in the Montreal Convention, the total liability for damage to baggage is limited to a sum in EUR equivalent to SDR 1,131 per passenger.

(b) The foregoing liability restrictions shall not apply to damage caused by the TUI fly Flight Portal and/or the actual carrier intentionally or recklessly in the sense of the Warsaw Convention or the Montreal Convention.
(c) The TUI fly and/or the actual carrier shall not be liable for damage caused by items in the passenger's baggage unless caused by gross negligence or intent on the part of the TUI fly Flight Portal and/or the actual carrier.

If such items cause damage to the baggage of another passenger or to the property of the TUI fly airline and/or of the actual carrier, any agents employed in performance of their obligations or third parties, the passenger shall compensate the TUI fly airline and/or the actual carrier for all damage and expenses sustained by the TUI fly airline and/or the actual carrier in that connection and shall indemnify the TUI fly airline and/or the actual carrier for third-party claims. The liability of the TUI fly Flight Portal and/or the actual carrier shall always be limited to the proven damage. The compensation payable for the damage shall be reduced in the case of contributory negligence.  

18. Notice Regarding EC Regulation 2027/97

Notice pursuant to the annex to EC regulation 2027/97 as amended by EC regulation 889/02

18.1 Liability of airline companies for passengers and their baggage
This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

(a) Compensation in the case of death or injury
There is no maximum sum in terms of liability in case of passenger death or injury. For cases of personal injury up to SDR 113,100 (equivalent sum in local currency), the airline company cannot contest claims for compensation. In case of claims greater than this amount, the airline company can defend itself by proving that its actions were not negligent or otherwise culpable.

(b) Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than SDR 16,000 (approximate amount in local currency).

(c) Passenger delays
The air carrier is liable for damages caused if passengers are delayed unless the company took all reasonable measures to avoid these damages or it was impossible to take these measures. The liability for damages caused by passenger delay is limited to SDR 4,694 (equivalent sum in local currency) (EN Official Journal of the European Communities 30.5.2002 L 140/5). Any possible liability under EC regulation 261/2004 remains unaffected.

(d) Baggage delays
The air carrier is liable for damages caused if baggage is delayed unless the company took all reasonable measures to avoid these damages or it was impossible to take these measures. The liability for damages caused by baggage delay is limited to SDR 1,131 (equivalent sum in local currency).

(e) Destruction, loss or damage to baggage
The air carrier is liable for the destruction, loss or damage to baggage up to a sum of SDR 1,131 (equivalent sum in local currency). In case of checked baggage, if the baggage was not damaged prior to carriage, the air carrier is liable even if it is not at fault.
With regard to carry-on baggage, the air carrier is only liable if it its actions are negligent or it is otherwise at fault.

(f) Higher liability limits for baggage
A higher liability limit applies if the passenger makes a special declaration at the latest at check-in and pays a surcharge.

(g) Complaints regarding baggage
If baggage is damaged, delayed, lost or destroyed, the passenger must submit a complaint in writing to the air carrier as soon as possible. Passengers whose checked baggage sustained damage must submit a written complaint within seven days; if baggage is delayed, a written complaint is required within 21 days after the baggage has been received.

(h) Liability of the contracting actual air carrier
If the air carrier that actually executes the flight is not the same as the contracting air carrier, the passenger may address complaints to or make claims for damage against either company. If the name or code of an air carrier is indicated on the ticket, that company

(i) Time limit for claims
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

(j) Basis for this information
The basis for these conditions is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

18.2
Disclaimer:
This is a notice required by European Community Regulation (EC) No. 889/2002. However, this notice cannot be used as a basis for a claim for compensation or for an interpretation of the provisions of the Montreal Convention. This notice is not part of the contract between the air carrier(s) and the passenger. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

19. Privacy and data security

19.1
Personal information (such as name, address, telephone number and credit card details) is essential for making a booking. The TUI fly Flight Portal takes the protection of the customers’ personal information very seriously. Data shall be stored electronically and protected in compliance with the respective regulations of the German Data Protection Act (BDSG) as well as additional applicable regulations regarding Internet data protection. In addition, the data privacy conditions of the TUI fly Flight Portal as listed in the “Conditions” Section apply.

19.2 
The TUI fly Flight Portal and/or the actual air carrier are expressly entitled to transmit data obtained from official photo identification documents and other personal data processed or used in connection with the carriage by air to public authorities in Germany and abroad (including authorities in the USA and Canada) provided that the authority's request for disclosure is based on mandatory legal regulations and is necessary for performance of the contract of carriage.

20. Online Dispute Settlement

The European Commission has provided a platform for settling legal consumer disputes online at http://ec.europa.eu/consumers/odr/. The TUIfly Vermarktungs GmbH does not currently participate in this voluntary process for alternative dispute settlement, so our customers cannot use this online platform for that purpose.
Section 10 of the STCC TUI fly regarding the settlement of extrajudicial disputes to do with TUI fly flights remains unaffected.

21. Alteration of conditions

21.1
The TUI fly Flight Portal reserves the right to amend General Terms and Conditions at any time with effect for the future without obligation to notify the user. The General Terms and Conditions as amended from time to time are published on the website as from the date on which they come into force. By continuing to use the website after amendment of the General Terms and Conditions, the user consents to the amendments.

21.2
No agency, employee or any other third party is entitled to alter or add to these GTCC or to waive their applicability.

22. Verbal agreements

These GTCC and the applicable STCC contain the entire provisions of the contract between the passenger and the TUI fly Flight Portal and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In case of conflict between these GTCC and the STCC, these GTCC shall take precedence.

23. Invalidity of one or more provisions

Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision which comes as close as possible to the economic purpose of the invalid provision.

24. Applicable law and place of jurisdiction

The contractual relationship between the passenger and the TUI fly Flight Portal shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger’s nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after conclusion of the contract, or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.

User:

TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hannover
Germany
HRB 55840 / Court of Registration: District Court of Hanover
VAT No.: DE 171612631

Managing Directors: Olaf Petersenn, Stefan Baumert

Stand: 16/02/2018   nach oben