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Special Terms and Conditions of Carriage of TUIfly Vermarktungs GmbH (hereinafter referred to as TUIfly.com) for air carriage handled by Air Berlin PLC & Co. Luftverkehrs KG, NIKI Luftfahrt GmbH, LTU Lufttransport-Unternehmen GmbH, Luftfahrtgesellschaft Walter mbH and Belair Airlines AG (hereinafter STCC Air Berlin Group)
These Special Terms and Conditions of Carriage (‘STCC Air Berlin Group’) apply to all contracts which are entered into with TUIfly Vermarktungs GmbH, Karl-Wiechert-Allee 23, 30625 Hannover, Germany for the carriage of passengers and baggage, including all related services, on the basis of our General Terms and Conditions of Carriage (‘GTCC’) and where this carriage is executed by Air Berlin PLC & Co. Luftverkehrs KG, NIKI Luftfahrt GmbH, LTU Lufttransport-Unternehmen GmbH, Luftfahrtgesellschaft Walter mbH and/or Belair Airlines AG (hereinafter also referred to as the Air Berlin Group) and/or any agents employed in performance of the company's obligations (Air Berlin Group or any such agents, hereinafter also referred to as ‘operating carrier’). Unless expressly stipulated otherwise, these STCC also apply to gratuitous carriage. The GTCC of TUIfly.com also apply.
2.1 Address of TUIfly.com
TUIfly.com can be contacted at the following address:
TUIfly Vermarktungs GmbH
2.2 Contacting the Air Berlin Group and the Air Berlin Group Service Centre
In all cases where the Air Berlin Group needs to be given pre-notification directly, this will be handled by the Air Berlin Group Service Centre, which can be contacted as follows:
By telephone: +49 (0)30 3434 3434 (at local rate – calls from mobile networks may be charged at a different rate)
By fax: +49 (0)30 4102 1003
By e-mail: firstname.lastname@example.org
By post: Air Berlin Service Team, Saatwinkler Damm 42-43, 13627 Berlin, Germany.
If the passenger has booked a fare that requires that the flight tickets be used in a specific, fixed sequence, and if the passenger does not follow this sequence, the airline shall charge the fare that would have been applicable at the time of the booking for the actual route sequence taken by the passenger. If the price for these flights is greater than the applicable price for the fixed sequence of flights, the airline can require that continuing transport be contingent upon payment of the additional charge.
For safety reasons and to avoid damage to the health of expectant mothers, the following regulations apply:
Up to four weeks before the expected date of delivery, the operating carrier will provide carriage to expectant mothers without a ‘fitness to fly’ certificate; the operating carrier may require the passenger to present a maternity card or medical certificate showing that the pregnancy has not advanced beyond 36 weeks.
Expectant mothers are not permitted to travel in the four weeks before the expected date of delivery.
Important – please note:
The above provisions must also apply to the date of any planned return flight.
To avoid damage to health, we recommend that passengers do not travel with newborn infants under 7 days old.
An adult passenger may travel with one infant (with only one infant permitted per row of seats). Infants may travel in their own child seat, provided that an additional seat has been booked on the aircraft and that the operating carrier has been notified at least 48 hours prior to departure that a child seat will be used. Throughout the flight, the child seat must be secured to the aircraft seat using the seat belt provided. In general, the following child seats are currently permitted: Römer King Quickfix, Maxi Cosi Mico, Maxi Cosi City, Storchenmühle Maximum and Luftikid as well as officially approved alternative child restraint devices (CRDS) authorized for exclusive use in aircraft by an institution in a JAA member country or Transport Canada that are labeled accordingly. In individual cases, other child seats can be permitted with advance notification. For more detailed information, see the section under Service/Service on www.airberlin.com or contact the Air Berlin Group service center (for contact information, see section 2.2).
Important - please note:
Presentation of an appropriate identification document (entry in the passport of the legal guardian or a child’s passport) applies for children and infants as well.
Children between the ages of 5 and 11 are permitted to travel alone (those accompanying such children must be at least 16 years old) if the unaccompanied child is registered at the Air Berlin Group service center at least 30 hours before the scheduled departure time with the respective airline responsible for carriage (for contact information, see section 2.2) and permission obtained. Prior notification is required for all unaccompanied minors under the age of 12.
Unaccompanied minors may travel if official photo identification (or the German family register, or a certified copy thereof) is presented at the check-in desk. The parents/guardian must provide written consent confirming that the child is allowed to travel. If the legal guardians/parents are divorced or separated, written confirmations from both parties must be presented at the check-in desk. Please note that special regulations may apply for different countries. In contrast to other passengers, the following check-in times apply for children travelling alone for whom the additional service was booked: For short and mid-length routes, check-in must occur by 60 minutes before the scheduled departure time; for flights with a destination in the USA, check-in must occur by 120 minutes before departure and for all other longer routes, by 90 minutes before departure. Further information can be obtained from the Air Berlin Group Service Centre (for contact details and costs, see 2.3). The name of the person collecting / looking after the child at the destination airport must be given at check-in. The parent/guardian or person looking after the child must wait at the airport until the flight departs.
The Air Berlin Group levies a service charge of EUR 40 per flight for carriage of unaccompanied minors. For flights of over 3,000 miles, this charge is EUR 80.
On transit flights via one of the airline’s hub airports, the airline will provide a person to accompany and supervise unaccompanied minors, provided that the transit time does not exceed two hours. If it does, travel will be refused.
6.1 General information
In accordance with section 4, paragraph 2 of Regulation (EC) No. 1107/2006, the airline can require that a disable passenger or a passenger with limited mobility be accompanied by another person who is able to provide the assistance that this disabled person or person with limited mobility needs.
6.2 Transportation of passengers with plaster casts
Passengers with plaster casts should note that within the first four (4) days after the cast is applied, the airline can refuse to transport the respective passenger, regardless of whether or not the cast is open or closed because of its association with significant health risks. However, in individual cases, the airline can allow the passenger to be transported if medical transportation is required or if the passenger presents a physician’s statement when boarding the flight that indicates that no health risks are expected if the person is transported with either an open or closed cast. If the cast has been worn without complications for at least four (4) days, the respective passenger can be transported. However, if the cast is closed, splitting the plaster is highly recommended from a medical perspective. If the passenger requires additional space in the aircraft due to the cast, advance notification is required. Notification must be made at least 48 hours before boarding the aircraft, otherwise the airline.
7.1 General provisions
(a) The operating carrier may refuse to accept baggage for carriage unless it is properly and securely packed for transportation. Passengers share responsibility for ensuring that their checked baggage, as well as all items contained therein, do not suffer damage during transportation.
(b) Hand baggage must not exceed 8 kg in weight (excluding laptop computers; 10 kg including a laptop) and 55 cm x 40 cm x 20 cm in size (maximum dimensions, laptop: 40 cm x 30 cm x 10 cm). Owing to space restrictions and safety requirements, only one item of hand baggage is permitted per passenger.
Those who have a topbonus Card Silver/Gold or a topbonus Service Card are allowed up to 30 kg of free baggage (if the piece concept does not apply) and, in addition, they can bring up to 32 kg of sports baggage at no extra charge.
For passengers in the airberlin Business Class, one piece of sports baggage that weighs up to 32 kg is also transported for no extra charge.
The piece concept applies for flights from and to the USA and Canada. In this case, for each person in
the Economy Class, one piece of baggage weighing 32 kg is allowed.
For those with a topbonus Service Card, transportation of a piece of baggage that weighs up to 32 kg is free. Passengers in Business Class and those with a topbonus Card Silver/Gold may check two pieces of luggage, each weighing 32 kg, for free.
Depending on the service class booked, these free baggage amounts are included in the ticket price with the FlyClassic and FlyDeal fares:
|Short / mid-length routes|| Longer routes
| Economy Class
|| 1 piece of baggage, 23 kg (51 lbs)
|| 1 piece of baggage, 23 kg (51 lbs)
|Business Class||2 pieces of baggage, 32 kg (71 lbs)|| 2 pieces of baggage, 32 kg (71 lbs)
For children who are not yet two years old - depending on the service class - in addition to one piece of baggage weighing up to 23 kg, a baby carriage/stroller, a car seat and a travel crib may be checked at no extra charge.
We recommend that passengers do not check individual pieces of luggage that weigh more than 32 kg. For more information, contact the Air Berlin Group service center (for contact information and costs, see section 2.2).
(c) Passengers are required to collect their checked baggage as soon as it is issued by the operating airline. If the passenger does not (or refuses to) collect their baggage, the operating airline shall be entitled to charge them for any storage costs incurred.
(d) Passengers shall themselves be responsible for satisfying any customs requirements in relation to their baggage.
(e) In the event of delays, loss, destruction of or damage to their baggage, we recommend that passengers contact the Lost Luggage desk at the destination airport immediately after landing.
(f) In particular, passengers are not allowed to bring the following objects on flights:
- Objects that are capable of endangering the aircraft, equipment on board or people, particularly explosive substances, gases under compression, oxidizing, radioactive, corrosive or magnetic substances, substances that combust easily, poisonous or aggressive substances or liquids of any kind, i.e. any objects or substances that are classified as dangerous materials according to dangerous materials regulations;
- Objects that are unsuitable for transportation due to their weight, size or qualities.
- Passengers are prohibited from transporting weapons of any type in their carry-on baggage or on their person, particularly firearms or cutting or stabbing weapons or pressurized containers that could be used for attack or defense purposes. The same applies to ammunition and explosive substances of any kind. Gas lighters are prohibited. Passengers are permitted to bring along one gas lighter on their person. The transportation of camping stoves and cartridges that contain flammable liquid as baggage is always prohibited.
(g) The following applies for transporting these items:
- Single lithium batteries or rechargeable lithium batteries (found in electronic consumer goods such as laptops, mobile phones, watches, cameras, etc.) are allowed to be transported in carry-on baggage only. A maximum of two individual lithium batteries or rechargeable batteries with a watt-hour capacity of up to 160 Wh used as spare batteries for electronic consumer goods are permitted for transport. The prior consent of the airline is required for the transportation of individual batteries with a watt-hour capacity of 100 Wh to 160 Wh. Each of the batteries must be isolated to protect against short-circuiting. For further details regarding the transportation of batteries and rechargeable batteries, see the safety information found online.
- Toy guns (made of plastic or metal), catapults, tableware, razor blades (both safety blades and open blades), conventional toys that could be used as weapons, knitting needles, sports equipment (billiard, snooker or polo sticks/mallets) or any other type of sport and leisure equipment that could be used as a weapon (e.g. skateboards, fishing rods or paddles) or any other sharp or cutting objects are permitted for transport in checked baggage only. The same applies for nail scissors, files and tail combs as well as candles made partly with gel, shoe inserts that include gel, snowballs or similar decorations regardless of size or proportion of liquid. To prevent injuries, all
(h) It is recommended that the following items not be transported in checked baggage: fragile or perishable items, valuable objects, e.g. money, jewelry, precious metals, gems, laptops, cameras, mobile telephones or other electronic devices, transferable securities or other valuable items or documents, samples, identification documents, house or vehicle keys, medications or liquids. To prevent damage to padlocks during the course of the safety checks (particularly on international trips into and from the USA), it is also recommended that checked baggage is either not locked or if it is locked, that a so-called TSA padlock developed by the US security agency (Transportation Security Administration).
6.2 Excess/special baggage
(a) In principle, the airline is free to decide in each individual case if excess or special baggage will be transported. The decision to transport excess and special baggage is based on the available cargo area capacity as well as security and occupational safety provisions. For this reason, the amount of excess and special baggage can be limited or its transportation can be completely excluded.
(b) Unless otherwise specified, the Air Berlin Group must be notified in advance of all items of special baggage. Notification must be given in writing. Passengers are entitled to demand carriage of the baggage only if carriage has been confirmed by the Air Berlin Group. The dimensions and weight of the special baggage should be stated in the notification.
The carriage of excess and special baggage shall be decided on the basis of the available hold capacity, as well as security and occupational health and safety regulations. Accordingly, the Air Berlin Group reserves the right to accept only a limited quantity or refuse the carriage of special baggage entirely. The Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs) must be notified of any excess baggage (10 kg or over), special baggage or outsize and/or bulky baggage up to 48 hours before departure, as such baggage can be carried only if sufficient space is available.
(c) Excess baggage packages for regular baggage (with the exception of special and sports baggage) can be booked in advance from the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs). Each excess baggage package entitles the passenger to take 5 kg additional baggage. Depending on the capacity available, a maximum of 10 excess baggage packages (i.e. maximum 50 kg) can be booked per passenger and flight/flight booking. Again, the Air Berlin Group recommends that passengers do not check in any individual piece of baggage weighing more than 32 kg. Excess baggage packages can be booked up to 48 hours before departure. No excess baggage packages can be booked for flights to and from the USA/Canada pursuant to Clause 7.1 and for flights by children aged under 2. Further information is available from the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs).
(d) Sports baggage as defined in Clause 5.2 (c) (1) is special baggage: advance notification must be given and special packaging is required. The Air Berlin Group recommends that sports baggage should be sturdily packed before checking in. It must be recognisable as sports baggage during check-in. Further information is available from the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs).
(e) Passengers intending to carry diving equipment are obliged to notify the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs) before the journey. Belts must be carried without lead, only empty compressed air bottles will be carried.When transporting diving lamps, the rechargeable battery or other heat generating elements must be packed separately and securely before travel commences.
(f) Passengers intending to carry bicycles are obliged to notify the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs) before the journey. Bicycles must be packed prior to check-in. We recommend special bicycle cases or other sturdy containers as packaging. Motor-assisted bicycles count as dangerous goods and cannot be carried unless they are powered by an electric motor and have a gel battery.
(g) Passengers intending to carry sporting weapons and the corresponding ammunition or any items whose outward appearance or labelling give reason to believe they are weapons, ammunition or explosives are obliged to notify the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs) of the individual items before the journey. Passengers are advised to arrive at the check-in desk early on the day of departure. The Air Berlin Group shall permit the carriage of such items only if they are carried as freight or checked baggage in accordance with the regulations on the carriage of dangerous goods. A maximum of 5 kg ammunition per person and piece of baggage is permissible. Further details will be provided on notification.
(h) Passengers with a disability are entitled to the carriage of one (1) wheelchair each, subject to notification at the time of booking. The carriage of motorised wheelchairs is subject to restrictions owing to the limited hold capacity. They must be handed over in a condition which ensures safe loading and transport of the wheelchair. the Air Berlin Group is obliged to carry medical equipment and mobility aids, inclusive of electric wheelchairs, only if the passenger notifies the airline 48 hours prior to departure, stating the dimensions and weight. Carriage is subject to availability of space on board and provided it is not in conflict with the relevant regulations on dangerous goods. Further details will be provided on notification.
(j) The following medical devices up to a max. weight of 23 kg can be transported for free as an additional piece of baggage as long as the passenger informs the Airberlin service center in advance in writing in a timely manner before departure (by regular mail, email, fax or, for those with disabled person certification, by telephone) using the contact information listed in section 2.2 and, in some cases, with proof of medical necessity as shown in a doctor’s certificate before departure:
- Respirators, asthma devices, inhalers
- Bandaging material
- Walking aids (crutches, walker)
- Hygienic items (diapers), colostomy bag
- Shower/toilet seat, back board for wheelchair users
- Dialysis equipment, defibrillator, lymph edema pumps and sleeves, stimulating current therapy devices
- Suction apparatus, irrigation devices
- Medications and syringes
- Bicycle for disabled people, therapy bicycle, wheelchair bicycle
7.3 Carriage of pets
Charges are payable for the carriage of pets. The statutory regulations on the transport of animals apply. The pets must be carried in a suitable, closed, waterproof and secure carrier (for transportation in the cabin: maximum dimensions of 55 cm x 40 cm x 20 cm). If the animal is to be transported in the cabin, it is not allowed to leave its crate during the flight. The crate is not permitted to be set on seats and must be storied below the seat in front of the passenger. If the animal is to be transported in the cargo area, it must also be checked in at the check-in desk at the latest by 60 minutes before departure (for short and mid-length routes) or 90 minutes before departure (for longer routes).For safety reasons and owing to the restricted space available, pets will be carried only if the airline has been notified at the time of booking and has confirmed carriage. The airline shall not accept any pets on flights to and from the United Kingdom, Ireland or Iceland. The passenger is responsible for compliance with all relevant vaccination and health certificates as well as any documents required to take the pet into the destination country. Further information about the carriage of pets is available from the Air Berlin Group Service Centre (cf. Article 2.3 for contact details and costs)
The airline is entitled to carry only two (2) sight-impaired passengers, together with one guide dog each, in the cabin on any one flight. Passengers are entitled to demand carriage of the guide dog only if the airline has been notified at the time of booking and carriage has been confirmed by the Air Berlin Group. Guide dogs are carried free of charge.
The operating carrier is entitled to refuse carriage or onward carriage for passengers or their baggage, or to remove passengers or their baggage at any point, particularly if:
- the aircraft, persons or property on board are placed at risk;
- members of the crew are hindered in performing their duties;
- the crew’s instructions, in particular with regard to smoking and the consumption of alcohol, are not followed;
- a passenger’s behaviour results in harm or injury to, or an unreasonable burden being placed on, other passengers or crew;
- there is reasonable suspicion that a passenger will carry out one of the above-mentioned acts;
- carriage would be in breach of the applicable law, regulations or requirements of the country of departure or destination, or of the country over which the aircraft is flying at the time;
- a passenger refuses to allow themselves or their baggage to be subjected to checks that might be required for security reasons;
- a passenger does not have any valid travel documents in their possession, destroys their own travel documents during the flight or refuses to hand over these documents at the request of the members of the crew against receipt;
- a passenger does not comply with the regulations required for making the journey (e.g. passport, visa and health regulations, including those for any animals accompanying the passenger);
- a passenger is unable to satisfy personnel at check-in or when boarding the aircraft that they are the person in whose name the booking was made;
- the fare, taxes, charges or surcharges (including those for previous flights) have not been paid;
- a passenger contravenes safety instructions given by the operating carrier or instructions within the scope of domiciliary rights;
- a passenger is carrying prohibited baggage.
The operating carrier reserves the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. Passengers are not entitled to allocation of a specific seat.
Please note the following when booking XL seats:
Since XL seats are located in the rows with emergency exits, these seats are subject to special safety considerations. The operating carrier will, therefore, allocate these seats only to passengers whose physical and/or mental condition will not hinder evacuation of the aircraft in an emergency. For this reason, the airline is entitled to refuse a booking in this seat category to the following groups of people:
- Pregnant passengers
- Children and infants (up to 12 years old)
- People with limited mobility
- People who are travelling with an animal with them in the cabin
The operating carrier is entitled to demand such passengers to leave the plane, or to refuse onward carriage at any location or on all routes operated, if this is necessary to ensure the safe operation of the flight and/or to protect the passengers and crew. Moreover, the pilot in command is authorized to take any other necessary and reasonable measures to maintain or restore safety and order on board. Passengers committing any unlawful acts on board will be prosecuted under criminal and civil law.
For safety reasons, passengers are not permitted to use any personal electronic equipment during take-off and landing. The use of mobile phones is not permitted at any time during the flight. Other electronic equipment may only be used with the flight attendants’ permission.
(a) Passengers are obligated to comply with the planned check-in deadlines. This means that when checking in at the check-in desk, passengers must have their boarding passes with them by the check-in deadline in order to board the booked flight; when checking in using the automated check-in computer, the process must be completed at the latest by the check-in deadline in order to have the boarding pass ready; when checking in online or by mobile device (except MMS), the process must be completed at the latest by 45 minutes before the scheduled departure and even if passengers use online or mobile check-in, they must be sure to have their electronic boarding pass ready and any baggage must be checked in at the latest by the announced check-in deadline; for unaccompanied children, for whom an additional service was booked, the alternate check-in deadlines listed in section 5.3 apply.
(b) For information regarding the check-in deadlines, ask at the service center or at the service counters of the airline at the respective airport. It is recommended to arrive at the check-in desk considerably earlier than the planned check-in deadline in order to ensure timely processing, which could be affected by long waiting lines, for example. This applies particularly for passengers with bookings that require special services by the airline, e.g. transportation of passengers in wheelchairs (section 6), transportation of animals in the cargo area (section 7.3) or transportation of unaccompanied children (section 5.3).
(c) If passengers do not comply with the check-in deadlines, they lose their entitlement to board the respective flight. For flights booked with the FlyClassic or FlyDeal fare, however, passengers are still obligated to pay the price of the flight less any expenses saved and for any other use or services unless the airline or force majeure is responsible for the passenger’s lack of compliance with the check-in deadline. Likewise, no claims for damage, for reimbursement of expenses or other claims can be made against the airline in such a case.
(d) Inasmuch as check-in is offered at the respective airport on the day before the flight, the airline requires that a special fee be paid at the check-in desk in accordance with the applicable fee scale used at the time of the respective check-in. This fee does not apply to infants, children up to the age of 12, those with the topbonus Card Silver, Gold, Platinum or Service Card including an accompanying person or to business class travellers.
The liability of TUIfly.com and/or the operating carrier is based on the provisions specified in the GTCC.
No agency, employee or any other third party is entitled to make any amendments and/or addenda to these STCC or to waive their applicability.
These STCC Air Berlin Group and the GTCC of TUIfly.com contain the entire provisions of the contract between the passenger and TUIfly.com and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In the event of conflict between these STCC Air Berlin Group and the GTCC, the latter shall take precedence.
Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision which comes as close as possible to the economic purpose of the invalid provision.
The contractual relationship between the passenger and TUIfly.com shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger's nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after entering into the contract or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal-venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.
TUIfly Vermarktungs GmbH
Registration No: HRB 55840 / Court of Registration: Amtsgericht Hannover
VAT No: DE 171612631
Managing Directors: Olaf Petersenn, Alejandro Gonzalez Espinosa