Stand: 12/02/2015  

STCC AirEuropa

Special Terms and Conditions of Carriage


Special Terms and Conditions of Carriage of TUIfly Vermarktungs GmbH (hereinafter referred to as TUI fly) in the capacity of Contracting Carrier for Carriage executed by Air Europa as Actual Carrier (hereinafter referred to as STCC Air Europa)


1. Scope


These Special Terms and Conditions of Carriage apply to all flights and other services for which a contract has been concluded with TUI fly with reference to the General Terms and Conditions of Carriage of TUI fly and which are executed by the airline Air Eurpoa (hereinafter referred to as “Air Europa” or “AEA”)

TUI fly is the contracting carrier as defined in legislation governing carriage by air and the party to the contract with the passenger. TUI fly will have the carriage to which the passenger is entitled handled by Air Europa. Air Europa is the actual carrier as defined in legislation governing carriage by air.

In addition to these STCC Air Europa, the GTCC of TUI fly also apply. In case of conflict between these STCC Air Europa and the GTCC, the GTCC shall take precedence.

2. Contact to and to Air Europa

TUI fly can be contacted at the following address:


TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hannover

Air Europa can be contacted at the following address:

Air Europa Líneas Aéreas

S.A.U. Centro Empresarial Globalia

Apdo. Correos-132

07620 Llucmajor – Baleares


3. Carriage of expectant mothers

A medical certificate is only required after 32 weeks of pregnancy, or if the time of pregnancy is uncertain or if there have been any complications.
Said certificate must be issued within the 7 days before the flight.
It is not recommended to travel during the 7 days before or after birth, nor is it recommended to travel with a new born baby less than 7 days old .

4. Carriage of passengers with a physical disability

Any passenger that needs help from another person to reach an exit with adequate speed in the case of an emergency evacuation is considered as disabled. This also includes passengers that have serious difficulties in receiving or understanding the emergency instructions.

They can divide into two categories:

· Ambulatory: Capable of getting up or down, or moving within the aeroplane unassisted or with a little help from someone else, such as deaf, blind or mentally disabled people.

· Non-ambulatory: Incapable of getting up or down or moving unaided within the aeroplane .

Accompanying the disabled

They must have with them as a minimum the following companions:
An adult over 18 years of age to accompany each non-ambulatory disabled passenger (in serious cases and to fulfil the criteria set by the department of In-flight Security or the pilot, up to 2 companions can be demanded).

An adult over 18 years of age to accompany each ambulatory disabled passenger capable of moving by themselves but with difficulty.

An adult over 18 years of age to accompany up to 12 ambulatory disabled passengers in all the other cases except for blind passengers.

An adult to accompany every 2 blind passengers.
A blind person can travel alone if they are accompanied by a guide dog, which remains with them in the cabin during the flight even when it exceeds the 8 kilos weight limit. Said dog must travel with a muzzle and record of all vaccinations.

The total number of accompanied and unaccompanied disabled passengers, added to the number of companions demanded by the Civil Aviation Authority must not exceed 10% of the plane capacity.

The authorisation for groups of disabled passengers will always be carried out by fax, specifying the maximum number of details referring to the group, like the types of the disabled, number of companions, etc.

Types of wheelchair services:

There are three different types of wheelchair services available. On requesting this service, it is necessary to differentiate accordingly and specify the type required:

WCHR: (R for Ramp) The passenger is capable of going up and down the steps to the plane and walking to their seat, but needs the wheelchair to cover the distance from the check-in to the aeroplane and viceversa.

WCHS: (S for Steps) The passenger cannot walk long distances or go up or down the steps to the plane, but once onboard, is capable of making their own way to their seat.

WCHC: (C for Cabin) The passenger is completely immobile (paraplegics, etc.) and needs to be taken from the check-in to their seat on the plane.
(It is important when requesting the wheelchair service to state clearly which of the three types is required, in order to provide the appropriate level of assistance required by the passenger in question).

Passengers with reduced ability to sit

A). General A. General
For safety reasons, passengers not travelling on a stretcher are required to sit upright in their seat while taxiing, take off, turbulence and landing.

Note: Flat seats in a suitable angle may only be provided in Business Class in certain aircraft types.

Passengers with Reduced Mobility who cannot sit upright unaided and who do not meet Air Europa’s criteria for sitting on an adults lap or for using an infant car seat, can use certain helping devices which must be supplied and fitted by the passenger, and whose use shall be notified to the company.

B). Classification and approvals
The following devices are considered acceptable in an Air Europa flight provided the passenger signs a Liability Release Form and they can be installed properly on the respective aircraft seat.

Cushion. Some passengers have reduced ability to sit because of chronic pain. Some of them suffers from neck or back pain or pelvic pain, also called symphysis pubis dysfunction (SPD) or simply hip pain. People suffering from coccyx pain, also have problems sitting down.
Some people get help from sitting on cushions which are cut out on one side to relieve pressure on the ischial tuberosities, or for those suffering from spinal injuries or arthritic or orthopaedic problems. For this purpose, air donut cushion or wheelchair cushions are permitted on Air Europa flights as long as they fit on the seat and the passenger is able to fasten his/her seat belt.

Crelling Harness. It is designed to support and protect passengers (children and adults) with specific requirements. It is not a safety harness and must be used in conjunction with the aircraft seat belt.
It works by using a series of straps which fit around the back of the seat and are tightened to fit securely (this will not interfere with the passengers drop down tray table behind) and uses a 5 point harness.

Body Support. A device that may be with vacuum technology which moulds the body and holds the desired posture. It is designed to be used anywhere and to maintain full body support by stabilising the torso. It will be flexible to touch and easy to fit into the aircraft seat. There are two side holes for the seat belt to fit through, which would be done first before the passenger would be seated. On the back of the seat there is a section for a tube which will be used to suck air out of the bag, which then goes ridged and forms a full body support. This may take a few minutes to set up therefore the passenger would need to be preboarded.

Travel Chair. A device with head support, a pommel strap and foot rest. It allows
disabled passengers with limited upper body support to travel in comfort and it is very much like an infant car seat in design. It has been developed with children (usually aged, without being limited to, 3 to 11, depending on size / weight) with specific requirements in mind. The Travel Chair fits snugly into a conventional seat with adjustable security strap and 5 point harness which will give complete upper body support. It is not a safety harness and must be used in conjunction with the aircraft seat belt. There are two side holes for the aircraft seat belt to fit through which would be done first before the passenger would be seated.

5. Carriage of infants and children


Infants (children under the age of 2 on the date of the flight) are not entitled to a seat. However, they are entitled to the same free baggage allowance as adult passengers. 

- Moreover, one of the following articles is also permitted: 
- A collapsible pushchair, or
- An infant-carrying basket, or
- A baby car seat.

These articles may be carried in the cabin if they can be stored in the overhead luggage compartment or under the seat in front. If not, the article must be checked in.


• Children between 2 and 12 years of age.
• They have the right to a seat and a luggage exemption.
• There is no limit to the number of children on board.
• They cannot travel on emergency exit seats.

Unaccompanied minors

Air Europa offers two companion services for underage passengers

. The UM, mandatory for passengers from 5 to 12 of age.
- The YOUNG PEOPLE for passengers from 12 to 18 years of age.

The UM service for kids under 12 year of age has a cost of 20€ per direction on direct flights and 30€ per direction on direct flights europe/Orient/Africa/America, 60€ if the flight involves an onward transfer.

The YOUNG PEOPLE service is an optional service tha will be offered only when requested by the passenger or his relatives. This service will need to be paid, and the fees are the same of the “UM “ service.

Air Europa does not allow unacompanied minors if they are not at least 5 year of age. Unaccompanied minors are also not accepted on flights with one or more stopovers, where the duration of the stopover or stopovers exceeds 3 hours.

Seats, seat safety belts, harnesses and child restraint devices (CRD)

A). General

In accordance with OPS 1.730(a)(3):
- A child restraint device (CRD) or a child restraint system (CRS) is considered to be acceptable if it is a supplementary loop belt manufactured with the same techniques and the same materials of the approved safety belts.

- Air Europa accepts an age-appropriate child restraint device on all of its flights, provided that a seat has been reserved for the child on the flight.

Confirmation must always be obtained from Air Europa before bringing a child restraint device on board.

However, if there are vacant seats, an infant seat may be accepted on board, even if a seat has not been reserved in advance for the child.

The instructions for use must be taken along, so that the approval labelling can be checked. Air Europa does not, however, guarantee the placement of a child restraint device in the seat reserved. If the safety seat does not fit into the seat or it cannot be safely secured, it will be placed in the overhead bin or the hold of the aircraft.

CRDs can be used for infants/children between the ages of 6 months and 3 years. Infants under 6 months must be secured by an extension seat belt.

The CRD and its harness must be designed so that the child can easily and quickly be secured in or removed from it.

The CRD, or any part of it, must not show any obvious signs of having sustained damage.

Note: In exceptional cases, children older than 3 years who cannot sit upright unaided, may be sat on a CRD. Anyhow, his/her weigh may not exceed the maximum certificated weight of the CRD.

B). Limitations

Although the width of aircraft seats varies, a CRD whose dimensions exceed 40 cm (16 in) width (distance between armrests) is unlikely to fit, even if the armrests of the aircraft seats are moved out of the way. An ill-fitting safety seat will not provide adequate protection for the infant/child.

The FAA has banned the use on aircraft of certain types of CRS that may be harmful to infants/children in the event of an emergency.

These include:
- Backless booster seats;
- Safety belt extensions (commonly referred to as “belly belts”), and
- Vest or harness devices that attach to an adult or to the child’s safety belt.

Although some CRS that were manufactured before the FAA’s ban may carry an insignia and/or language indicating they are approved for aircraft use, they are not permitted on Air Europa aircraft.

Passengers are responsible to check with the manufacturers in plenty of time before their flight to ensure their CRD meet the standards.

Air Europa cabin crews are authorized to remove any non-compliant CRD from use and stow the seat separately. The infants are then secured by a supplementary loop belt on the lap of the accompanying adult. The ticket price for the additional seat (if applicable) cannot be refunded in these cases.

C). Location

Forward facing CRDs may be installed on both forward and rearward (if available) facing passenger seats, but only when fitted in the same direction as the passenger seat on which it is positioned.

Rearward facing CRDs can only be installed on forward facing passenger seats and can only be used for infants/children weighing less than 9 kg.
A child in a CRD should be located as near to a floor level exit as feasible.

A child in a CRD shall be seated in accordance with OPS 1.280 and IEM OPS 1.280, “Passenger Seating” so as to not hinder evacuation for any passenger.

A child in a CRD shall neither be located in the row leading to an emergency exit nor located in a row immediately forward or aft on an emergency exit. A window passenger seat is the preferred location. An aisle passenger seat or a cross aisle passenger seat is not recommended. Other locations may be acceptable provided the access of neighbour passengers to the nearest aisle is not obstructed by the CRD.

In general, only one CRD per row segment is recommended. More than one CRD per row segment is allowed if the children are from the same family or travelling group provided the children are accompanied by a responsible person sitting next to them. In case of a two aisles aircraft, an additional CRD may be located on the central seat of the central row segment.

Note: a row segment is the fraction of a row separated by two aisles of by one aisle and the aircraft fuselage.

D). Installation

CRDs shall only be installed on a suitable aircraft seat with the type of connecting device they are approved or qualified for.

The method of connecting must be clearly shown in the manufacturer’s instructions to be provided with each CRD.

Note: the CRD must be able to be secured with only the fitted lap belt (not a supplementary loop belt).

All safety and installation instructions must be followed carefully by the responsible person accompanying the infant/child. Cabin crew should
prohibit the use of any inadequately installed CRD or not qualified seat.

If a forward facing CRD with a rigid backrest is to be fastened by a lap belt, the CRD should be fastened when the backrest of the passenger seat on which it rests is in a reclined position.

Thereafter, the backrest is to be positioned upright.

This procedure ensures better tightening of the CRD on the aircraft seat if the aircraft seat is reclining.

The buckle of the adult safety belt must be easily accessible for both opening and closing, and must be in line with the seat belt halves (not canted) after tightening.

Forward facing CRDs with an integral harness must not be installed such that the adult safety belt is secured over the child.

The CRD must be pre-boarded and secured to the aircraft seat before the child is seated.

E). Operation

Each CRD shall remain secured to a passenger seat during all phases of flight, unless it is properly stowed when not in use.

Where a CRD is adjustable in recline it must be in an upright position for all occasions when passenger CRDs are required to be used according to OPS 1.320(b)(1).

6. Carriage of baggage

6.1 Free Baggage allowance
Passengers may carry Baggage free of charge, subject to the limitations and conditions contained in these Conditions of Carriage, which are available upon request from Air Europa, and for the free baggage allowance at fare provided by Air Europa.

6.2 Excess Baggage
Passengers will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance at rates provided by Air Europa, and available from Air Europa or its Authorised Agents.

6.3 Items unacceptable as Baggage
Passengers must not include in Baggage:


(a) Items which are likely to endanger the aircraft, persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and in the regulations of the International Air Transport Association (IATA), and in Air Europa's Regulations, as applicable to passengers (further information available from Air Europa, on request);

(b) Items which is prohibited by the applicable laws or regulations of any State to be flown from or to;

(c) Items which are reasonably considered by Air Europa to be unsuitable for carriage because they are dangerous or unsafe by reason of their weight, size, shape or character or which are fragile or perishable having regard to, among other things, the type of the aircraft being used. Information about unacceptable items is available from Air Europa, upon request.

(d) Firearms and ammunition, other than for hunting or sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting purposes may be accepted as Checked Baggage if they are unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as specified in paragraph (a) here above;

(e) Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at Air Europa discretion, but will not be permitted in the aircraft passenger cabin.

(f) Fragile or perishable items, money, foreign currencies, jewellery, works of art, precious metal, silverware, securities or other valuables, expensive clothes, optical and/or electronic or telecommunication devices, cameras of all kinds, musical instruments, business documents, negotiable papers, passports and other documents, samples and shares, as well as any valuable item;

(g) Live animals, except pets and in so far as provisions contained in paragraph 10 of this Article are implemented;

If, despite being prohibited, any items referred to in subparagraphs (a) through (f) here above, are included in passenger’s Baggage, Air Europa shall not bear any particular liability for any loss or damage to such items, other than the current provisions of Air Europa liability regime, as defined in Article 15 here below.

6.4 Right to refuse carriage

(a) At any embarkation point or any intermediate point, Air Europa may refuse the carriage as Baggage, or the continuous carriage, upon discovery, of any item described in paragraph 3 here above as prohibited for carriage as Baggage.

(b) Air Europa may refuse to carry as Baggage any item reasonably considered by Air Europa as unsuitable for carriage because of its size, shape, weight, content, character, or for safety, security or operational reasons, or for the comfort and convenience of other passengers. Information about unacceptable items is available upon request.

(c) Air Europa may refuse to accept Baggage for carriage, unless, in our reasonable opinion, it is properly and securely packed in suitable containers. Information about packing and container unacceptable to Air Europa are available upon request.

6.5 Right of search

For reasons of safety and security, Air Europa may request that the passengers permit a search and scan of it’s person or it’s Baggage. If the passenger is not available, it’s Baggage may be searched in his absence, for the purpose of determining whether it contains any item described in Paragraph 3 here above or any firearm, ammunition or weapons, which have not been presented to Air Europa. If the passenger is unwilling to comply with such request, Air Europa may refuse to carry the passenger and it’s Baggage. In the event a search or other scan causes Damage to the passenger and it’s Baggage, Air Europa shall not be liable for such Damage, unless due to our fault or negligence.

6.6 Checked Baggage

(a) Upon delivery to Air Europa of passenger’s Baggage, which he wishes to check, Air Europa will take custody of, and issue a Baggage Identification Tag for each piece of your Checked Baggage.

(b) Checked Baggage must have the passenger’s name or other personal identification affixed to it.

(c) Checked Baggage will, whenever possible, be carried on the same aircraft as the passenger, unless Air Europa decides, for safety, security or operational reasons, to carry it on an alternative flight. If the passenger Checked Baggage is carried on a subsequent flight, Air Europa will deliver it to the passenger, unless applicable law requires the passenger to be present for customs clearance.

(d) Irrespective of the maximum baggage allowance or the excess baggage carried, the measure of each piece must not exceed 158 cm (62 in) L+W+H (with the exception of certain special baggage) and the maximum weight per piece must not exceed 32 kg (70 lb).

6.7 Unchecked Baggage

((a) Air Europa may specify maximum dimensions and/or weight for Baggage which the passengers carry on to the aircraft and/or limit the number of Baggage. At present only one piece of cabin baggage per passenger will be allowed. Its dimensions may not exceed 55x35x25 cm (20”x15”x10”) or 115 linear cm (45.3 linear in) L+ W+ H. Its weight may not exceed 10 kg (22 lb) in Economy Class or 14 kg (30 lb) in Business Class. If Air Europa has not done so, Baggage which the passenger carries onto the aircraft must fit under the seat in front of him or in overhead bins in the aircraft cabin. If passenger’s Baggage cannot be stored in this manner or is of excessive weight or is considered unsafe for any reason, it must be carried as Checked Baggage. Such Baggage may be checked at any time before flight departure.

(b) Objects not suitable for carriage in cargo compartments (such as musical instruments and the like) and which do not meet the requirements of (a) above will only be accepted for carriage in the passenger cabin compartment, if passengers have given Air Europa notice in advance and permission has been granted by the Company. The passenger may have to pay a separate charge for this service.

6.8 Excess value declaration and charge

Available, except for certain types of valuable articles.


6.9 Collection and delivery of Checked Baggage

(a) Subject to paragraph 6 (c) here above, passengers shall collect their Baggage as soon as it is made available at their destination or Stopover. Should the passenger not collect it within a reasonable time, Air Europa may charge a reasonable storage fee. Should the Baggage not be claimed within six (6) months of the time it was made available, Air Europa may dispose of it, without any liability to the passenger.

(b) Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to the delivery of the Checked Baggage.

(c) If a person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage identification tag, Air Europa will deliver the Baggage to such person only on condition that he/she establishes, to Air Europa's satisfaction, his/her right to the Baggage. If required by Air Europa, the said person shall furnish adequate coverage to indemnify Air Europa for any loss, Damage or expense which may be incurred by Air Europa, as a result of such a delivery .

6.10 Animals

If Air Europa agrees to carry animals, they will be accepted for carriage subject to the following conditions:


(a) Passengers must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by States of entry or transit, failing to produce the required documents will result in the non acceptance for carriage. Such carriage may be subject to additional conditions specified by Air Europa and available on request;

(b) If accepted as Baggage, animals, together with its container and food, shall not be included in the passenger free Baggage allowance but shall constitute excess Baggage, for which the passenger will pay the applicable excess baggage rate;

(c) Service animals, together with its container, accompanying Passengers with Reduced Mobility will be carried free of charge, in addition to the normal free baggage allowance, subject to conditions specified by Air Europa and available on request;

(d) Where carriage is not subject to the liability rules of the Applicable Law, Air Europa shall not be responsible for injury or loss, sickness or death of an animal, which Air Europa has agreed to carry, unless Air Europa has incurred in negligence.

(e) Air Europa will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal’s entry into or transit through any country, State or territory and the person carrying the animal must reimburse Air Europa for any fines, costs, losses or liabilities reasonably imposed or incurred by Air Europa as a result.

7. Conduct aboard aircraft


If, in our reasonable opinion, Passengers conduct themselves aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with crew instructions, including, but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to Passengers or to crew, as well as to any property, Air Europa may take such measures as deemed reasonably necessary to prevent continuation of such conduct, including coercive measures. Passengers may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.


For safety reasons, Air Europa shall forbid or limit operation aboard the aircraft of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, CD players, portable radios, electronic games or transmitting devices, radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

8. Restriction or refusal of carriage

8.1 Right to refuse carriage

Air Europa may refuse carriage or further transportation for reasons of safety or security, or if, in the exercise of its reasonable discretion and at any point of embarkation and/or connection, may refuse to carry passengers and Baggage if one or more of the following have occurred or if we reasonably believe may occur:

(a) Passengers do not comply with any applicable government laws, regulations or orders.

(b) The carriage of passengers and or Baggage may endanger or affect the safety and health or materially affect the comfort of Passengers or crew;

(c) If passenger’s mental and/or physical state, including impairment from alcohol or drugs, presents a hazard or risk to himself, to Passengers, their property and/or to crew or Air Europa’s property;

(d) Passenger has committed misconduct on a previous flight and Air Europa has reason to believe that such conduct may be repeated;

(e) Passenger has refused to submit to a personal security check or to Baggage Check or the passenger has refused to provide accurate proof of identity;

(f) Passenger has not paid the applicable fare, taxes, fees or charges;

(g) Passenger does not appear to have valid travel documents, may seek to enter a country through which passenger may be in transit or for which passenger does not have valid travel documents, passenger has destroyed his travel documents during flight or refused to surrender them to the flight or ground crew, against receipt, when so requested, and/or passenger has documents which are outdated, which do not comply with any current governmental or international requirement or regulation or which are fraudulent, either through usurpation of identity or falsification or counterfeit of documents;

(h) Passenger requires from the Carrier, at check-in or boarding, a special assistance, which has not previously been required and confirmed;

(i) Passenger has failed to observe any applicable instructions and regulations with respect to safety or security;

(j) When producing a flight Ticket, passenger cannot prove he is the person named in the "Name of Passenger" box;

In the above cases (g), (h) and (i) Air Europa reserves the right to retain the passenger Ticket.

8.2 Special Assistance

(a) Acceptance of carriage of unaccompanied minors, disabled Passengers, pregnant women, persons with illness or other people requiring assistance, is subject to prior arrangements with Air Europa. Disabled Passengers who have advised Air Europa of their disability and of any special requirement they may have at the time of ticketing, and have been accepted by Air Europa, shall not subsequently be refused carriage on the basis of such disability or special requirements.

(b) If Passengers require a special meal to be made available by Air Europa aboard its flight(s), passengers must apply for r such a meal at the time passenger makes or changes a reservation or within the period of time indicated by Air Europa. Otherwise, Air Europa shall not guarantee that the said meal will be on board the relevant flight(s). Due to operational conditions, some special meals may not be available. In such cases, we will have no liability to the passenger.

(c) If passengers have a medical background, passengers are invited to take medical advice before boarding a flight, particularly on long-haul routes, and to take any relevant precautionary measures.

Special Assistance under this Paragraph 2 does not form part of the Contract of Carriage and must be construed as Additional services, under Article 12 hereunder.

Moreover, if passengers make a request regarding special conditions under (a) or (b) here above only at the time of check-in, Air Europa shall bear no liability if Air Europa does not or cannot comply with passenger’s request and Air Europa reserve the right to deny boarding, under paragraph 1 (j) of this Article.

9. Liability


The liability of TUI fly is based on the provisions specified in the General Terms and Conditions of Carriage.


10. Amendments

No agency, employee or any other third party is entitled to make any amendments and/or addenda to these STCC AEA or to waive their applicability.

11. Verbal agreements


These STCC AEA  and the GTCC of TUI fly contain the entire provisions of the contract between the passenger and TUI fly and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In case of conflict between these STCC AEA and the GTCC, the GTCC shall take precedence.

12. Severability clause

Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision which comes as close as possible to the economic purpose of the invalid provision.

13. Applicable law and legal venue


The contractual relationship between the passenger and TUI fly shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger’s nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after conclusion of the contract, or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.



TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hannover

Registration No.: HRB 55840 / Court of Registration Amtsgericht Hannover
VAT No.: DE 171612631

Managing Directors: Olaf Petersenn, Alejandro Gonzalez Espinosa


Stand: 12/02/2015   nach oben