Passengers with visual impairment

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Visually impaired passengers are provided with full assistance at no extra charge. However, only one guide dog (accompanying a passenger) is permitted on board. On flights from/to Great Britain, strict legal regulations apply to the entry of dogs. It is therefore absolutely necessary that, in case of a flight to Great Britain, you book the flight in good time to make sure that you dispose of all required documents.

It is important to inform us already during booking, if this service is needed, and to register a guide dog. Please inform our Service Centre, if you want to use this service.

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