Flying with animals

Are you planning to take a trip with your pet? And you want to learn more about flying with animals?

Your dog or cat is quite welcome on TUI fly flights, and we are happy to provide you with the following need-to-know tips for your flight and important information about transporting animals.

Animals on board the aircraft

Assistance dogs

Cancel transportation of your animal

Book your animal(s) on the flight


Animls on board the aircraft

TUI fly transports dogs and cats only. Only dogs and cats up to a maximum weight of 6 kg (including the pet carrier) can be transported in the cabin. The carrier must be flexible and watertight, with dimensions that do not exceed 55 x 40 x 20 cm. The animal’s head is not permitted to extend out of the transport carrier nor is the animal allowed to leave the carrier. Under no circumstances is the carrier permitted to be placed on the seat. Due to official security and safety requirements, those who travel with animals in the cabin are not allowed to have seats in the first row, in the emergency exit row (XL seat) or next to the aisle.

Dogs and cats that weigh more than 6 kg (including the pet carrier) are transported in the cargo area. In order to transport an animal in the cargo area, you must supply your own safe, sturdy, commercially available transport carrier in which the animal has enough room to turn and stand up. The maximum height of the transport carrier cannot exceed 83 cm. Only one animal is permitted per transport carrier.

As of 1 July 2004, EU regulations became stricter. All animals must be microchipped and have the new, blue EU pet passport, which confirms valid, current rabies vaccination. It is very important that you inform yourself in advance with regard to all of the health testing/certificates and requirements (documents) for the animal in the destination country.

Transportation in the cabin
For animals in the cabin, TUI fly charges a processing fee per animal and route of EUR 40 (GBP 35/USD 57) on international flights and EUR 47.60 on domestic flights.

Transportation in the cargo area
For the transportation of animals in the cargo area, TUI fly charges a fee of EUR 60 (GBP 53/ USD 83) on international flights. This processing fee cannot be refunded if the service is not used. You can include your pet in your online booking and make payment directly under “Additional service - Yes, I would like additional services”. If you have already made a reservation, you can book your pet later by calling the Service Center. At check in, TUI fly charges a processing fee of EUR 25 (GBP 19/SEK 234/USD 28) for pets that have not been booked.


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Assistance dogs

TUI fly transports assistance dogs in the cabin free of charge (see TUI fly STCC 4.3). Due to aviation security regulations, the number of assistance dogs per flight that can be transported in the cabin is limited, so you must book the transportation of your assistance dog in advance in the TUI fly Service Center. Due to strict legal regulations, TUI fly cannot transport assistance dogs from or to Great Britain. Due to the duration of long flights to the Caribbean and Mexico, your assistance dog cannot be transported in the cabin.


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Cancel transportation of your animal

If you want to cancel the transportation of your pet and you can provide evidence that TUI fly shall not incur any or at most shall incur a significantly lower claim for reimbursement of expenses or compensation, TUI fly must refund the expenses saved and/or any other provisions.


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Book your animal(s) on the flight

At the time of the booking, the weight of your dog or cat must be indicated and confirmed. The number of animals transported per flight is limited, so reservation and confirmation in the TUI fly Service Center is always required.

The transportation of your animal is subject to the requirements of the IATA’s Live Animal Regulations. In case of non-compliance with the Terms and Conditions of Carriage, TUI fly is entitled to refuse to transport the animal. TUI fly is not liable for any resulting additional costs in this case.

It is important to know that TUI fly does not transport unaccompanied animals, pregnant animals or animals less than 12 weeks old. In addition, due to strict legal regulations, animals cannot be transported from or to Great Britain, Ireland or Sweden.


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Tips for flying with animals

The right transport carrier for your pet
When you fly with your pet, it is imperative that the carrier is resistant to biting, provides sufficient ventilation and is watertight. Some airlines, e.g. Condor, have special guidelines that a transport carrier must follow. Above all, these include the requirement that the animal must absolutely be able to turn as well as lie down and stand up. TUI fly only transports pet carriers with a maximum height of 83 cm.

TUI fly recommends that you, as the pet owner, integrate an absorbent mat insert (e.g. a bath mat) into the transport carrier so that it cannot leak and so that the animal does not slip. In addition, the mat soaks up urine and other fluids. Secure the mat insert with double-sided tape so that it doesn’t slide around. It’s best to inform yourself at your pet supply store before the flight. Furthermore, we recommend that you apply a sticker with the animal’s name, address and telephone number. In addition, do not place the leash in the pet carrier or transport box due to the great risk of strangulation.

Book animal(s) in a timely manner
Many airlines offer the option to reserve a place for your pet in the period up to 24 hours before the flight. Nevertheless, we recommend that you book the animal when you make your own flight reservation. In addition, those who are flying with an animal should arrive at the airport at least 60 minutes before their departure.

Information regarding entry requirements
It is equally important that you inform yourself about the export regulations and animal protection laws at your destination. By doing so, you will avoid unpleasant surprises and can relax and enjoy your holiday. If you have further questions or are unclear about entry requirements, the Foreign Affairs Department can help you with regard to issues such as vaccination, health regulations and required documentation. Dog and cat owners must absolutely have the required documents with them during the flight and, ideally, have copies attached to the animal’s transport carrier.

Preparing your pet for flight
In order to fly with your pet with no problems or worries, you should have your cat/dog get used to the transport box or pet carrier in advance at home. Make the carrier attractive (treats are a super way to do this) and reward your pet when it enters the carrier on its own or sleeps there. Our many years of experience have shown that animals feel particularly comfortable when their cuddle blanket or favourite toy is near to give them a sense of familiarity.

People do not like stress, and animals even less so. Before departure, play with your pet, calm and cuddle with the animal, but the most important thing is to try to tire your pet out. A good idea is to take long walk with your pet at the airport or before you arrive. It is important that you keep your pet out of the carrier for as long as possible and give the animal lots of freedom to move. This way, your pet can relax and sleep during the flight.

Important documents
Travel documents are a top priority – make sure that you have all of them with you. Make enough copies – one to attach to the transport carrier and one for yourself, just in case. To ensure that you can fly without worrying, you can label the transport carrier (it’s best to use all of the appropriate languages) so that those loading the carrier know that a live animal is involved. This guarantees that they will be more careful and conscientious when loading the carrier.
To be absolutely, 100% sure that your pet will not have any problems during the flight, it’s best to have the animal checked by a veterinarian in advance.

Water for the animal
It’s extremely important that you do not forget to bring water for your dog/cat along because animals also need sufficient water during the flight. A better idea is to fill the water dispenser with ice cubes rather than water. They can thaw gradually and this prevents fluids from leaking out.

Correct feeding time for the animal
The TUI fly crew recommends that you feed your pet for the last time 12 hours before departure.

Make the flight as comfortable as possible
To avoid stressing your pet, it’s always better to book a direct flight at – changing planes is intense and strenuous. Fewer people fly during the week than on the weekend and the time of day also plays an important role: If you fly with an animal during warm/hot weather, ideally you should fly either in the morning or the evening. This reduces the possibility of heat exhaustion. On cold days, it is better to fly at mid-day or in the afternoon.

Picking up your pet
Pick up your pet in person as quickly as possible after you land because, as the animal’s owner, you should be the first person your pet sees in the unfamiliar place. This way, you prevent your dog or cat from needing a long time to get used to the place along with the associated stress.

Note: The above regulations apply only to air carriage by TUI fly Germany. Different regulations may apply when flying with animals on flights with other airlines. The particular regulations and fees confirmed by the respective air carrier apply to those flights.

Further information can be found in the special terms and conditions of carriage of the respective airline. These can be different.

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